Introduction | p. 1 |
Peter Thompson Meets Professor John Keen | p. 3 |
First Visit to Magic | p. 5 |
Start with Basic Problems | p. 11 |
Academician Learns from the Practitioner | p. 17 |
Grow People First | p. 21 |
Weakest Link | p. 27 |
Fix the Problem, Not the Blame | p. 33 |
Leads, Not Supervisors | p. 45 |
Discovering the Weakest Link | p. 53 |
Quality of Life Issues | p. 57 |
Eliminate Waste | p. 65 |
Trust, Relationships, Integrity, and Communication | p. 71 |
Energy Vampires | p. 75 |
Leadership Should Have the Capacity to Educate | p. 83 |
Safety and Maintenance | p. 89 |
Discipline | p. 101 |
Lifelong Education | p. 107 |
Culture | p. 111 |
Financial Measurements | p. 115 |
Suggestion System | p. 121 |
Business Philosophy | p. 127 |
Rearview Management | p. 133 |
Robust Process | p. 137 |
It's Not Magic - Continuous Education | p. 141 |
Reflections | p. 145 |
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