did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9781259643613

Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

by
  • ISBN13:

    9781259643613

  • ISBN10:

    1259643611

  • Edition: 7th
  • Format: Hardcover
  • Copyright: 2016-11-03
  • Publisher: McGraw Hill
  • Purchase Benefits
List Price: $123.00 Save up to $3.69
  • Buy New
    $119.31
    Add to Cart Free Shipping Icon Free Shipping

    PRINT ON DEMAND: 2-4 WEEKS. THIS ITEM CANNOT BE CANCELLED OR RETURNED.

Supplemental Materials

What is included with this book?

Table of Contents

About the Editor
Contents
Contributors
Preface
Introduction: Quality and Performance Excellence
1 Universal Principles of Quality Management
2 Developing an Excellence Culture
3 Developing the Quality and Excellence Office
4 Quality Planning and Design of New Goods and Services
5 Quality Improvement and Breakthrough Performance
6 Quality Control to Assure Compliance to Customer Requirements
7 Strategic Planning and Performance Excellence
8 Organization Roles to Support a Quality and Excellence Culture
9 Quality Assurance and Audits
10 The Board of Directors and Organizational Excellence
11 ISO 9000 Quality Management System
12 The Role of Statistics and Probability
13 Managing Risk
14 Lean Techniques and the Shingo Prize
15 Six Sigma: Breakthrough to In-Process Effectiveness
16 Root Cause Analysis Methods
17 Continuous Innovation Using Design for Six Sigma
18 Benchmarking: Best Practices for Market Leadership
19 Graphical Tools to Improve Process Performance
20 Accurate and Reliable Data and Measurement Systems
21 Managing Quality in Operations: Service
22 Managing Quality in Operations: Manufacturing
23 Managing Quality in the Supply Chain
24 Inspection, Test, and Measurement
25 Organization-Wide Assessment of Quality
Appendix I. Sample Competency Matrices and Job Profiles
Appendix II. Tables and Charts
Glossary of Acronyms
Glossary of Terms
Name Index
Subject Index

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program