What is included with this book?
MARK GOULSTON (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.
Foreword | p. xv |
Acknowledgments | p. xvii |
The Secret to Reaching Anyone | |
Who's Holding YOU Hostage? | |
A Little Science: How the Brain Goes from "No" to "Yes" | |
The Nine Core Rules for Getting Through to Anyone | p. 25 |
Move Yourself from "Oh F#@& to OK" | |
Rewire Yourself to Listen | |
Make the Other Person Feel "Felt" | |
Be More Interested Than Interesting | |
Make People Feel Valuable | |
Help People to Exhale Emotionally and Mentally | |
Check Your Dissonance at the Door | |
When All Seems Lost Bare Your Neck | |
Steer Clear of Toxic People | |
12 Quick and Easy Ways to Achieve Buy-In and Get Through | |
The Impossibility Question | |
The Magic Paradox | |
The Empathy Jolt | |
The Reverse Play, Empathy Jolt #2 | |
"Do You Really Believe That?" | |
The Power of "Hmmm .. " | |
The Stipulation Gambit | |
From Transaction to Transformation | |
Side by Side | |
Fill in the Blanks | |
Take It All the Way to "No" | |
The Power Thank You and Power Apology | |
Putting It All Together: Fast Fixes for Seven Challenging Situations | |
The Team from Hell | |
Climbing the Ladder | |
The Narcissist at the Table | |
Stranger in Town | |
The Human Explosion | |
Getting Through to Yourself | |
Six Degrees of Separation | |
Afterword | |
Index | |
About the Author | |
Keynotes/Workshops | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.