Key Issues in Organizational Communication

by Tourish; Dennis

• ISBN13: 9780415260930
• ISBN10: 0415260930
• Edition: 1st
• Format: Nonspecific Binding
• Copyright: 2003-11-13
• Publisher: Routledge

Summary

It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas. Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.

Table of Contents

List of illustrations	ix
List of contributors	x
Preface	xii
1 The crisis of management and the role of organizational communication	1	(16)
DENNIS TOURISH AND OWEN HARGIE
2 The communication consequences of downsizing trust, loyalty and commitment	17	(20)
DENNIS TOURISH AND OWEN HARDIE
3 Communicating about organizational uncertainty	37	(23)