Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs, 2nd Edition

by David Parmenter (Waymark Solutions )

• ISBN13: 9780470593202
• ISBN10: 0470593202
• Format: eBook
• Copyright: 2010-01-01
• Publisher: Wiley

Summary

An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: The four foundation stones that lead the development and use of KPIs A 12-step model for developing and using KPIs with guidelines A KPI resource kit including worksheets, workshop programs, and questionnaires A new and pragmatic approach to finding critical success factors Over 300 performance measures Implementation variations for small to medium enterprises and not-for-profit organizations New implementation short cuts How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project teamNow including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

Table of Contents

Preface

Acknowledgments

Introduction

Key Result Indicators

Performance and Result Indicators

Key Performance Indicators

Management Models that Have a Profound Impact on KPIs

Definitions

Notes

Foundation Stones for Implementing Key Performance Indicators

Four Foundation Stones Guiding the Development and Use of KPIs

Defining Vision, Mission, and Strategy

Note

Developing and Using KPIs: A 12-Step Model

Senior Management Team Commitment

Establishing a "Winning KPI" Project Team

Establishing a "Just Do It" Culture and Process

Setting Up a Holistic KPI Development Strategy

Marketing the KPI System to All Employees

Identifying Organization-Wide Critical Success Factors

Recording Performance Measures in a Database

Selecting Team-Level Performance Measures

Selecting Organizational "Winning KPIs"

Developing the Reporting Framework at All Levels

Facilitating the Use of Winning KPIs

Refining KPIs to Maintain Their Relevance

Notes

KPI Team Resource Kit

Using This Resource Kit

Worksheet: Senior Management Team Commitment

Worksheet: Establishing a Winning KPI Team

Worksheet: Establish a "Just Do It" Culture for This Project

Worksheet: Setting Up a Holistic KPI Development Strategy

Worksheet: Marketing the KPI System to All Employees

Worksheet: Identifying Organization-Wide CSFs

Worksheet: Comprehensive Recording of Measures within the Database

Worksheet: Selecting Team Performance Measures

Worksheet: Selecting Organization-Wide "Winning KPIs"

Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels

Worksheet: Facilitating the Use of KPIs

Worksheet: Refining and Modifying KPIs to Maintain Their Relevance

Templates for Reporting Performance Measures

Reporting Key Result Indicators in a Dashboard to the Board

Reporting Performance Measures to Management

Reporting Performance Measures to Staff

Graph Format Examples

Notes

Facilitator's Resource Kit

Remember the Fundamentals

KPI Typical Questions and Answers

Critical Success Factors Kit

Benefits of Understanding Your Organization's CSFs

Relevant Success Factors

Identifying Organization-Wide Critical Success Factors

Finding the CSFs through a Relationship Mapping Process

How I Organize the Critical Success Factor Workshop

Note

Where to Look for Your Success Factors

Letter Invite from the CEO

Success Factors Workshop Planning Checklist

Workshop Instructions

Success Factor Matrix

Brainstorming Performance Measures

Implementation Variations For Small-to-Medium Enterprises and Not-for-Profit Organizations

Small to Medium Enterprises

Not for Profit Organizations

Implementation lessons

How to Implement Winning KPIs in 16 Weeks

Notes

Epilogue: Electronic Media Available to You

Appendix: Performance Measures Database

Index

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