What is included with this book?
Preface | p. vii |
The Need for a New Approach | p. 1 |
Keep Learning, Predict, and Embrace Change | p. 29 |
Moment of Truth | p. 47 |
Formulate a Clear Business Vision | p. 65 |
Research Is the Foundation of Success | p. 71 |
Know What Business You Are In | p. 89 |
Your Name and Image Are Critical Success Tools | p. 95 |
Customer Purchasing Benefit | p. 101 |
Success Is About the Customer, Not the Product? | p. 111 |
Sell Emotional Benefits, Not Features | p. 119 |
Positively Outrageous Service Is Great Business | p. 125 |
Add Value to Every Transaction | p. 159 |
Building the Brand and First Recall | p. 175 |
Where and How Do You Offer Your Product? | p. 189 |
Internet Commerce and Social Media | p. 217 |
Close the Sale by Reversing the Risk | p. 239 |
Cut through the Clutter | p. 245 |
Persistence and Morality Pay | p. 253 |
Conclusion | p. 259 |
About the Author | p. 263 |
Index | p. 267 |
Table of Contents provided by Ingram. All Rights Reserved. |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.