Kinn's the Medical Assistant: An Applied Learning Approach

by Young, Alexandra Patricia

• ISBN13: 9780721690124
• ISBN10: 0721690122
• Edition: 9th
• Format: Hardcover
• Copyright: 2003-06-01
• Publisher: W.B. SAUNDERS

Summary

This leading, well-established textbook covers the administrative and clinical skills all medical assistants need to know, integrating all of the topics and skills competencies required by the AAMA entry-level Medical Assisting Curriculum. It features chapter outlines and learning objectives as well as relevant material dealing with personal qualities, skills, responsibilities, types of patient education, and legal and ethical issues. The unique Kinn approach teaching essential skills alongside the medical specialty context is the signature feature of this book. In addition, the 9th edition introduces a new "applied learning approach" that focuses on a real-world context for skills and requires the student to apply theory and skills to various case studies throughout the chapters. Real-life examples, quizzes and answers, and two accompanying interactive CD-ROMs packaged with the book help students retain and apply what they learn. Clinical specialty chapters follow a template for reviewing A&P, medical terminology, pathology of the specialty, how to deal with patients in that specialty, relevant drugs, and lab and administrative concepts. Major websites relating to the chapter are included to direct students to additional information on the Internet as well as current business news and medical industry developments. A full three-chapter unit, with drug information interspersed in the appropriate medical specialty chapters, allows a significant emphasis on pharmacology, including dosage calculations and drug types in the context of specific medical specialties. "Student Skills" chapters (Chapters 1 & 55) present skills for time management, learning styles, and study skills, while providing externship advice and preparation, lifelong learning options, CEUs, resume building, certification test preparation, and more. National Curriculum Competencies covered in each chapter help students focus on what is required for certification and familiarizes them with the official language of the curriculum. Charting examples are provided for all procedures, illustrating proper documentation in the patient record and reinforcing the importance of accurate charting for communicating information and legally protecting the practice. An accompanying 2-disk CD-ROM component continues the "applied learning approach" with interactive clinical skills, Lytec computer front office simulations, The Body Spectrum, and CMS forms completion software. New ECG chapter (Chapter 46) integrates content formerly in the cardiology chapter enables the student to focus on skills related solely to ECG, making the information easier to grasp. New endocrinology chapter (Chapter 42) presents all-new material on conditions that affect patients with endocrine disorders. Two new coding chapters (Chapters 15 & 16) separate coding information into two distinct chapters for increased focus on this essential administrative skill, presenting sufficient background to get started in this area. Revised organization more closely aligns the book's progression with the AAMA and RMA curricula, grouping topics together more logically. Critical thinking applications are incorporated throughout the chapters, indicated with a specific icon, designed to tie-in the chapter-opening scenario and encourage students to make decisions about a "real-life" situation. Transdisciplinary themes are introduced in an applied context legal/ethical, communication, professionalism, patient education, and office management woven throughout the chapters, in scenarios, and in critical thinking applications. Administrative concepts medical codes, telephone triage, protocols, documentation, etc. that apply to various diseases and conditions are integrated into their applied clinical context. Increased emphasis on medical terminology features a vocabulary spellin

Author Biography

Alexandra Patricia Young, BBA, RMA, CMA: Director of Admissions Parker College of Chiropractic Dallas, Texas; Former Program Director, Health Information Specialist Division Former Lead Medical Assisting Instructor Ultrasound Diagnostic School Dallas, Texas Deborah B. Kennedy, EdD, RN, CMA: Associate Professor and Director Medical Assisting Program Butler County Community College Butler, Pennsylvania

Table of Contents

Introduction
Becoming a Successful Student	2	(12)
The Healthcare Industry	14	(26)
UNIT ONE Introduction to Medical Assisting
The Medical Assisting Profession	40	(12)
Professional Behavior in the Workplace	52	(10)
Interpersonal Skills and Human Behavior	62	(22)
Medicine and Ethics	84	(16)
Medicine and Law	100	(30)
UNIT TWO Administrative Medical Assisting
Computers in the Medical Office	130	(14)
Telephone Techniques	144	(20)
Scheduling Appointments	164	(20)
Patient Reception and Processing	184	(14)
Written Communications and Mail Processing	198	(26)
Medical Records Management	224	(32)
UNIT THREE Financial Management
Professional Fees, Billing, and Collecting	256	(28)
Basics of Diagnostic Coding	284	(10)
Brenda K. Burton
Carol A. Turiello
Basics of Procedural Coding	294	(10)
Brenda K. Burton
Carol A. Turiello
The Health Insurance Claim Form	304	(22)
Janet Beik
Alexandra P. Young
Third-Party Reimbursement	326	(24)
Janet Beik
Alexandra P. Young
Banking Services and Procedures	350	(26)
Janet Beik
UNIT FOUR Medical Practice and Health Information Management
Medical Practice Management	376	(24)
Medical Practice Marketing and Customer Service	400	(12)
Health Information Management	412	(10)
Management of Practice Finances	422	(24)
UNIT FIVE Fundamentals of Clinical Medical Assisting
Infection Control	446	(22)
Patient Assessment	468	(16)
Patient Education	484	(10)
Nutrition and Health Promotion	494	(26)
Vital Signs	520	(26)
Assisting With the Primary Physical Examination	546	(20)
UNIT SIX Assisting With Medications
Principles of Pharmacology	566	(18)
Pharmacology Math	584	(12)
Administering Medications	596	(34)
UNIT SEVEN Assisting With Medical Specialties
Assisting With Medical Emergencies	630	(26)
Assisting in Ophthalmology and Otolaryngology	656	(26)
Assisting in Dermatology	682	(18)
Assisting in Gastroenterology	700	(22)
Assisting in Urology and Male Reproduction	722	(26)
Assisting in Obstetrics and Gynecology	748	(28)
Assisting in Pediatrics	776	(26)
Assisting in Orthopedic Medicine	802	(34)
Kim Anthony Aaronson
Assisting in Neurology and Mental Health	836	(24)
Kim Anthony Aaronson
Assisting in Endocrinology	860	(16)
Carole Stemple Zeglin
Deborah B. Kennedy
Assisting in Pulmonary Medicine	876	(20)
Assisting in Cardiology	896	(16)
Geriatrics	912	(20)
UNIT EIGHT Diagnostic Procedures
Principles of Electrocardiography	932	(26)
Kim Anthony Aaronson
Assisting With Diagnostic Imaging	958	(32)
Ruth Ann Ehrlich
Assisting in the Clinical Laboratory	990	(22)
Robin R. Patterson
Assisting in the Analysis of Urine	1012	(34)
Robin R. Patterson
Assisting in Phlebotomy	1046	(26)
Robin R. Patterson
Assisting in the Analysis of Blood	1072	(42)
Robin R. Patterson
Assisting In Microbiology	1114	(32)
Robin R. Patterson
UNIT NINE Assisting With Surgeries
Surgical Supplies and Instruments	1146	(20)
Surgical Asepsis and Assisting With Surgical Procedures	1166	(58)
Kim Anthony Aaronson
UNIT TEN Career Development
Career Development and Life Skills	1224
Appendix A A Patient's Bill of Rights	1	(2)
Appendix B Claim Form Comparison Charts	3	(6)
Appendix C State Licensing Agencies for Radiology	9	(3)
Appendix D English-Spanish Phrases	12	(2)
Appendix E Procedure Charting Examples	14
Glossary
Index