Knowledge Management: Building a Competitive Advantage in Higher Education New Directions for Institutional Research, Number 113

by Serban, Andreea M.; Luan, Jing

• ISBN13: 9780787962913
• ISBN10: 0787962910
• Edition: 1st
• Format: Paperback
• Copyright: 2002-05-08
• Publisher: Jossey-Bass
• More Book Details
• Purchase Benefits

Summary

This volume provides a comprehensive discussion of knowledge management, covering its theoretical, practical, and technological aspects with an emphasis on their relevance for applications in institutional research. Over time, institutional research has had to reinvent itself repeatedly in response to changes within the internal and external environments that have impact on its operations and roles. Knowledge management provides exciting opportunities while challenging the organizational and structural status quo. Chapters examine the theoretical basis and impact of data mining; discuss the role of institutional research in customer relationship management; and provide a framework for the integration of institutional research within the larger context of organization learning. With a synopsis of technologies that support knowledge management and an exploration of future developments in this field, this volume assists institutional researchers and analysts in taking advantage of the opportunities of knowledge management and addressing its challenges. This is the 113th issue of the quarterly journal New Directions for Institutional Research.

Table of Contents

Editors, Notes	1	(4)
Andreea M. Serban
Jing Luan
Overview of Knowledge Management	5	(12)
Andreea M. Serban
Jing Luan
Data Mining and Its Applications in Higher Education	17	(20)
Jing Luan
Building Portals for Higher Education	37	(20)
Richard A. Pickett
William B. Hamre
Customer Relationship Management	57	(12)
Michael Fayerman
Organizational Learning and the Case for Knowledge Based Systems	69	(16)
Lisa A. Petrides
Technologies, Products, and Models Supporting Knowledge Management	85	(20)
Jing Luan
Andreea M. Serban
Knowledge Management: The ``Fifth Face'' of Institutional Research	105	(8)
Andreea M. Serban
Index	113