This new book approaches knowledge management (KM) from several perspectives: it spans electrical engineering, artificial intelligence, information systems, and business. Comprehensive yet clearly and concisely written, "Knowledge Management" is simultaneously strong in managerial, technical, and systemic aspects of KM, providing readers with the right combination of theory, technology, and solutions. Organized coherently into four sections, "Knowledge Management" covers the principles, technologies, capture systems, sharing systems, and application systems of KM. An excellent handbook for business executives, especially chief information officers, IT directors, and chief knowledge officers.

Preface and Acknowledgments
Introducing Knowledge Management
What Is Knowledge Management?
Forces Driving Knowledge Management
Knowledge Management Systems
Issues in Knowledge Management
Text Overview
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Principles of Knowledge Management
The Nature of Knowledge
What Is Knowledge?
Alternative Views of Knowledge
Different Types of Knowledge
Locations of Knowledge
Summary
Key Terms
Review Questions
Application Exercises
References
Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies
Knowledge Management
Knowledge Management Solutions and Foundations
Knowledge Management Infrastructure
Knowledge Management Mechanisms
Knowledge Management Technologies
Management of Knowledge management Foundations (Infrastructure, Mechanisms, and Technologies)
Summary
Key Terms
Review Questions
Application Exercises
References
Knowledge Management Solutions: Processes and Systems
Knowledge Management Processes
Knowledge Management Systems
Managing Knowledge Management Solutions
Summary
Key Terms
Review Questions
Application Exercises
References
Organizational Impacts of Knowledge Management
Impact on People
Impact on Processes
Impact on Products
Impact on Organizational Performance
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Knowledge Management Technologies and Systems
Knowledge Application Systems: Systems that Utilize Knowledge
Technologies for Applying Knowledge
Developing Knowledge Application Systems
Types of Knowledge Application Systems
Case Studies
Limitations of Knowledge Application Systems
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge
What Are Knowledge Capture Systems?
Knowledge Management Mechanisms to Capture Tacit Knowledge: Using Stories for Capturing Organizational Knowledge
Techniques for Organizing and Using Stories in the Organization
Designing the Knowledge Capture System
Concept Maps
Context-based Reasoning
Barriers to the Use of Knowledge Capture Systems
Research Trends
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Knowledge-Sharing Systems: Systems that Organize and Distribute Knowledge
What Are Knowledge-Sharing Systems?
The Computer as a Medium for Sharing Knowledge
Designing the Knowledge-Sharing System
Barriers to the Use of Knowledge-Sharing Systems
Specific Types of Knowledge-Sharing Systems
Lessons Learned Systems
Expertise-Locator Knowledge-Sharing Systems
The Role of Ontologies and Knowledge Taxonomies in the Development of Expertise-Locator Systems
Case Studies
Shortcomings of Knowledge-Sharing Systems
Knowledge Management Systems to Share Tacit Knowledge
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Knowledge Discovery Systems: Systems that Create Knowledge
Mechanisms to Discover Knowledge: Using Socialization to Create New Tacit Knowledge
Technologies to Discover Knowledge: Using Data Mining to Create New Explicit Knowledge
Designing the Knowledge Discovery System
Guidelines for Employing Data Mining Techniques
Discovering Knowledge on the Web
Data Mining and Customer Relationship Management
Barriers to the Use of Knowledge Discovery Systems
Case Studies
Summary
Review Questions
Application Exercises
Notes
References
Management and the Future of KM
Emergent Knowledge Management Practices
Web 2.0
Social Networking
Wikis and Blogs
Open Source Development
Virtual Worlds
The Three Worlds of Information Technology: Does IT Really Matter?
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Factors Influencing Knowledge Management
A Contingency View of Knowledge Management
The Effects of Task Characteristics
The Effects of Knowledge Characteristics
The Effects of Organizational and Environmental Characteristics
Identification of Appropriate KM Solutions
Illustrative Example
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
Leadership and Assessment of Knowledge Management
Leadership of Knowledge Management
Importance of KM Assessment
Types of KM Assessment
Assessment of KM Solutions
Assessment of Knowledge
Assessment of Impacts
Conclusions About KM Assessment
Summary
Key Terms
Review Questions
Application Exercises
Notes
References
The Future of Knowledge Management
Using KM as a Decision-Making Paradigm to Address Wicked Problems
Promoting Knowledge Sharing While Protecting Intellectual Property
Involving Internal and External Knowledge Creators
Addressing Barriers to Knowledge Sharing and Creation
Concluding Remarks
Key Terms
Review Questions
Application Exercises
Notes
References
Glossary
Index
About the Authors
Table of Contents provided by Ingram. All Rights Reserved.

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Knowledge Management: An Evolutionary View

9780765623515

076562351X

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