Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
List of Contributors | p. xii |
Introduction and Overview | p. 1 |
The Strategic Importance of Knowledge and Learning | |
Knowledge Management and the Knowledge-Based Economy | p. 15 |
Developing a Knowledge Strategy | p. 30 |
Knowledge Development and Individual Learning | |
The Learning Curve | p. 53 |
Knowledge-in-the-Making: The 'Construction' of Fiat's Melfi Factory | p. 70 |
Generating Creative Options | p. 94 |
Partnerships for Knowledge Creation | p. 125 |
Knowledge Retention and Organizational Learning | |
Swing Doors and Musical Chairs | p. 139 |
Organizational Memory | p. 148 |
Balancing Act: How to Capture Knowledge without Killing It | p. 173 |
Knowledge Transfer and Dissemination | |
Managing Knowledge the Chevron Way | p. 183 |
Getting It Right the Second Time | p. 192 |
Making a Market in Knowledge | p. 204 |
The Performance Variability Dilemma | p. 215 |
Social Perspectives | |
Knowledge Management's Social Dimension: Lessons from Nucor Steel | p. 229 |
Fair Process: Managing in the Knowledge Economy | p. 243 |
Communities of Practice: The Organizational Frontier | p. 259 |
Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks | p. 270 |
Future Directions | |
Knowledge-Worker Productivity: The Biggest Challenge | p. 297 |
Just-in-Time Delivery Comes to Knowledge Management | p. 314 |
Seeing Knowledge Plain: How to Make Knowledge Visible | p. 323 |
Do You Know Who Your Experts Are? | p. 334 |
Using Supplier Networks to Learn Faster | p. 341 |
Index | p. 355 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.