Knowledge Management and Organizational Memories

by Dieng-Kuntz, Rose; Matta, Nada

• ISBN13: 9780792376590
• ISBN10: 0792376595
• Format: Hardcover
• Copyright: 2002-08-01
• Publisher: Kluwer Academic Pub

Summary

The task of Knowledge Management (KM) is to capture explicit and tacit knowledge of an organization in order to facilitate the access, sharing, and reuse of that information. KM must be guided by a strategic vision to fulfill its primary organizational objectives: improving knowledge sharing and cooperative work inside the organization; disseminating best practices; improving relationships with the external world; preserving past knowledge of the company for reuse; improving the quality of projects and innovations; anticipating the evolution of the external environment; and preparing for unexpected events and managing urgency and crisis situations. One approach for KM is to build a corporate memory or organizational memory (OM), for which several techniques can be adopted. The choice of a solution depends on the type of organization, its needs and its culture, and must take into account the organization's people and technology.Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.

Table of Contents

List of Contributors	xi
Preface	xv
Acknowledgements	xxiii
PART I: METHODS FOR KNOWLEDGE MANAGEMENT	1	(28)
Where Will Knowledge Management Take Us?	3	(14)
Kathryn Baker
Knowledge Capitalization with a Knowledge Engineering Approach: The Mask Method	17	(12)
Nada Matta
Jean-Louis Ermine
Gerard Aubertin
Jean-Yves Trivin
PART II: KNOWLEDGE-BASED APPROACHES	29	(22)
Capitalizing and Sharing Know and Know-How: An Approach Based on a Task/Method Knowledge-Based System	31	(10)
Francky Trichet
Michel Leclere
Bruno Tixier
Integration of Development, Maintenance and Use of Knowledge Bases: Seamless Structured Knowledge Acquisition	41	(10)
Paivikki Parpola
PART III: ONTOLOGIES AND DOCUMENTS	51	(62)
Maintaining Ontologies With Organisational Memories	53	(10)
Yannis Kalfoglou
Enabling Workflow-Embedded om Access With the Decor Toolkit	63	(12)
Andreas Abecker
Spyros Dioudis
Ludger van Elst
Christian Houy
Maria Legal
Gregory Mentzas
Stephan Muller
Giorgos Papavassiliou
Knowledge and Business Processes: Approaching an Integration	75	(14)
Steffen Staab
Hans-Peter Schnurr
Samovar: Using Ontologies and Text-Mining for Building an Automobile Protect Memory	89	(14)
Joanna Golebiowska
Rose Dieng-Kuntz
Olivier Corby
Didier Mousseau
Faq-Centered Organizational Memory	103	(10)
Shih-Hung Wu
Min-Yuh Day
Tzong-Han Tsai
Wen-Lian Hsu
PART IV: CASE-BASED REASONING APPROACHES	113	(22)
A Knowledge Management Initiative by UK Local Government	115	(10)
Ian Watson
Knowledge-Based Project Planning	125	(10)
Hector Munoz-Avila
Kalyan Gupta
David W. Aha
Dana S. Nau
PART V: DISTRIBUTED AND COLLABORATIVE APPROACHES	135	(78)
Unifying or Reconciling When Constructing Organizational Memory? Some Open Issues	137	(10)
Carla Simone
Domain Ontology Agents in Distributed Organizational Memories	147	(12)
Ludger van Elst
Andreas Abecker
Netexpert: Agent-Based Expertise Location by Means of Social and Knowledge Networks	159	(10)
Ramon Sanguesa
Josep M. Pujol
Knowledge Sharing in Distributed Organisations	169	(14)
Are Sørli
Gunnar John Coll
Einar Dehli
Kjell Tangen
Sharing and Checking Organisation Knowledge	183	(10)
Yun-Heh Chen-Burger
A Model for the Collaborative Design of Multi Point-of-View Terminological Knowledge Bases	193	(10)
Gilles Falquet
Claire-Lise Mottaz Jiang
Building Organizational Memories Using Multi-Dimensional Knowledge Networks	203	(10)
Tang-Ho Le
Luc Lamontagne
Author Index	213	(2)
Index	215