Knowledge Management: Through The Technology Glass

by Handzic, Meliha

• ISBN13: 9789812560247
• ISBN10: 9812560246
• Format: Hardcover
• Copyright: 2005-01-19
• Publisher: Textstream

Summary

- Integrated approach to KM (versus existing partial approaches)- Comprehensive and systematic coverage (not seen before)- Rigor (sound theoretical and empirical approaches)- Objective picture (versus existing "anecdotal" stories)

Table of Contents

Preface	v
Part I Introduction: Exploring the Role of Technology in Knowledge Management
Chapter 1 The Rise of Knowledge Management: In Pursuit of Excellence	3	(18)
1.1 Introduction	4	(1)
1.2 Drivers of KM	5	(6)
1.3 Outcomes of KM	11	(2)
1.4 KM Frameworks	13	(4)
1.5 Conclusions	17	(1)
References	17	(4)
Chapter 2 Managing Knowledge with Technology: Mission Possible	21	(20)
2.1 Introduction	22	(1)
2.2 Technology and Integrated KM	23	(2)
2.3 Categorisation of Technology Roles	25	(7)
2.4 Issues and Challenges for Practice and Research	32	(3)
2.5 Conclusions	35	(1)
References	36	(5)
Part II Codification Technologies: Supporting Knowledge Storage and Finding
Chapter 3 Web-based Knowledge Records: Empowering Societies	41	(16)
3.1 Introduction	42	(1)
3.2 The World Wide Web	43	(1)
3.3 The Concept of Knowledge Record	44	(1)
3.4 Case study: Exploring Australian Web Sites	45	(5)
3.5 Issues and Challenges	50	(2)
3.6 Australian Standard Guidelines	52	(1)
3.7 Conclusions	53	(1)
References	54	(3)
Chapter 4 Structured Knowledge Repositories: Building Corporate Memories	57	(16)
4.1 Introduction	58	(1)
4.2 Concept of Knowledge Repository	59	(1)
4.3 Facilitating Knowledge Extraction from Repositories	60	(3)
4.4 Empirical Study	63	(4)
4.5 Lessons Learned	67	(3)
4.6 Conclusions	70	(1)
References	70	(3)
Chapter 5 Knowledge Maps: Locating and Acquiring Expert Advice	73	(16)
5.1 Introduction	74	(1)
5.2 Understanding Knowledge Maps	75	(3)
5.3 Competency Map Description	78	(1)
5.4 Empirical Test	79	(6)
5.5 Conclusions	85	(1)
References	86	(3)
Chapter 6 Knowledge Discovery Tools: Application in Associations Analysis	89	(20)
6.1 Introduction	90	(1)
6.2 Knowledge Discovery from Data	91	(2)
6.3 Empirical Study	93	(5)
6.4 Lessons Learned	98	(3)
6.5 Conclusions	101	(1)
References	102	(7)
Part III Personalisation Technologies: Supporting Knowledge Creation and Sharing
Chapter 7 Interactive Idea Generator: Stimulating Creative Thinking	109	(16)
7.1 Introduction	110	(1)
7.2 Creativity in Decision-Making	111	(4)
7.3 Tool Description	115	(3)
7.4 Tool Evaluation	118	(4)
7.5 Conclusions	122	(1)
References	123	(2)
Chapter 8 Electronic Mentor: Fostering Knowledge Development	125	(16)
8.1 Introduction	126	(1)
8.2 Learning from Feedback and Guidance	127	(3)
8.3 Empirical Study	130	(5)
8.4 Conclusions	135	(1)
References	136	(5)
Chapter 9 Knowledge Sharing Technology: To E-talk Or Not to E-talk?	141	(12)
9.1 Introduction	142	(1)
9.2 Technologies for Knowledge Sharing	143	(2)
9.3 Empirical Study	145	(5)
9.4 Conclusions	150	(1)
References	151	(2)
Chapter 10 Virtual Reality Model: Visualising Social Networks	153	(18)
10.1 Introduction	154	(1)
10.2 Visualisation	154	(2)
10.3 Virtual Reality Model Description	156	(5)
10.4 Tool Application	161	(5)
10.5 Conclusions	166	(1)
References	167	(4)
Part IV Complete KM Solutions: Integrated Systems and Technologies
Chapter 11 Web Course Technology: Creating Virtual Knowledge Spaces	171	(18)
11.1 Introduction	172	(1)
11.2 A Conceptual Model of Virtual k-Space	173	(2)
11.3 k-Space Design Features	175	(5)
11.4 Empirical Evaluation	180	(6)
11.5 Conclusions	186	(1)
References	187	(2)
Chapter 12 Simulation Game: Adventures in Knowledgeland	189	(18)
12.1 Introduction	190	(1)
12.2 Contingency Factors	190	(8)
12.3 Game Description	198	(3)
12.4 Lessons Learned	201	(2)
12.5 Conclusions	203	(1)
References	204	(3)
Chapter 13 Internet Portals: Supporting Online Communities of Practice	207	(14)
13.1 Introduction	208	(1)
13.2 Portal Technology	209	(1)
13.3 Case Study: ActKM Community of Practice	210	(8)
13.4 Conclusions	218	(1)
References	218	(3)
Chapter 14 Total Knowledge Management System: Combining Technological and Social Aspects	221	(18)
14.1 Introduction	222	(1)
14.2 Social Aspects of KMS	223	(5)
14.3 Empirical Study	228	(4)
14.4 Conclusions	232	(1)
References	233	(6)
Part V Issues and Challenges: Present and Future
Chapter 15 Towards Knowledge Management Practice: How to Get There?	239	(16)
15.1 Introduction	240	(1)
15.2 Review of Leading KM Frameworks	240	(4)
15.3 Guidelines for Conducting KM in Organisations	244	(2)
15.4 Illustrative Cases	246	(4)
15.5 Conclusions	250	(1)
References	251	(4)
Chapter 16 The Future of Knowledge Management: What Is on the Horizon?	255	(14)
16.1 Introduction	256	(1)
16.2 Automation: Intelligent Systems That Apply Knowledge	257	(4)
16.3 Integration: Merging of E-commerce and Knowledge Management	261	(4)
16.4 The Final Word	265	(1)
References	266	(3)
Index	269