The Knowledge Management Toolkit Orchestrating IT, Strategy, and Knowledge Platforms

by Tiwana, Amrit

• ISBN13: 9780130092243
• ISBN10: 013009224X
• Edition: 2nd
• Format: Hardcover
• Copyright: 2002-08-19
• Publisher: Prentice Hall

Summary

The #1 practical knowledge management implementation guide--now completely updated!Incremental, results-driven techniques that build on existing knowledge and infrastructureCovers planning, design, development, deployment, and management Powerful new solutions for measuring the ROI of KM platformsIn "The Knowledge Management Toolkit, Second Edition," leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to: Identify the knowledge most crucial to your businessAlign business strategy and knowledge managementLeverage existing infrastructureTransition from managing data to knowledgeFocus on process, and on tacit?not just explicit?knowledgeArchitect a future-proof, adaptable KM platformBuild and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodologyImplement leadership and reward structures that make KM workRigorously calculate ROI on KM systemsAmong this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions ofknowledge platforms and digital peer-to-peer networks; many new case studies; and much more. CD-ROM INCLUDEDThe accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic databa

Author Biography

AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals. His most recent book, The Essential Guide to Knowledge Management and CRM Applications (Prentice Hall) has been translated into French, Chinese, and Portuguese.

Table of Contents

Preface	xxi
Acknowledgments	xxv
About the Author	xxvii
Part I The Rubber Meets the Road
Introduction	3	(10)
The Knowledge Edge	13	(22)
The Origins of Knowledge	35	(32)
Part II The Road Ahead: Implementing Knowledge Management
The 10-Step KM Road Map	67	(10)
Part IIA The First Phase: Infrastructure Evaluation and Leverage
The Leveraged Infrastructure	77	(12)
Aligning Knowledge Management and Business Strategy	89	(36)
Part IIB The Second Phase: KM System Analysis, Design, and Development
The Knowledge Management Platform	125	(46)
Knowledge Audit and Analysis	171	(28)
Designing the KM Team	199	(20)
Creating the KM System Blueprint	219	(28)
Developing the KM System	247	(20)
Part IIC The Third Phase: Kms Deployment
Prototyping and Deployment	267	(22)
Leadership and Reward Structures	289	(14)
Part IID The Final Phase and Beyond: Measuring Real-Option Analysis for Performance
Real-Options Analysis for Knowledge Valuation	303	(42)
Part III Side Roads: Appendices
Digital Appendix A: The Knowledge Management Assessment Kit	335	(6)
Digital Appendix B: Alternative Schemes for Structuring the KM Platform Front End	341	(2)
Digital Appendix C: Software Tools	343	(2)
Endnotes	345	(14)
Bibliographic References and Further Reading	359	(10)
Glossary	369	(4)
Index	373	(15)
About the CD	388

Excerpts

Preface Real knowledge is to know the extent of one's ignorance. --Confucius The Knowledge Management Toolkitprovides a strategic road map for implementing knowledge management (KM) in your company. This book rests on two assumptions. First, that there is no silver bullet. Second, the value of a business's knowledge is determined by its masterful application. Features in This Edition Following the popularity of the first edition, this edition has an entirely rewritten chapter on strategy; real-options analyses have been added for KM evaluation; the notion of knowledge platforms is pervasively emphasized; the role of digital peer-to-peer networks is discussed; several new cases have been added; and the distinction between knowledge integration and transfer runs deep. Several other features of this edition are noteworthy. For starters, all figures are made electronically available on the CD-ROM. In addition, the entire appendix, including the entire KM assessment kit, is now digitized on the CD-ROM. The entire bibliography is also provided in electronic form. How to Use This Book In spite of the hyperlinked, web-like world we live in, I highly recommend that you go against that notion and read this book in a linear fashion: Begin with Chapter 1 and continue through Chapter 4. Once you reach Chapter 4, if you have a strong reason to jump to any other chapter, do so. Chapters 5 through 14 make the most sense if you read them after you've read Chapter 4. The reason for this recommendation is simple: Each of Chapters 5 through 14 represent one step of the 10-step road map introduced in Chapter 4. The 10-step road map appears at the beginning of each of Chapters 5 through 14, with details of the current step highlighted in the respective chapters. Every chapter except Chapter 1 ends with a "lessons learned" section that summarizes the key points covered in that chapter. This might be useful as a checklist when this book is not gathering dust on your bookshelf. Many of the software tools mentioned in the book are included on the companion CD-ROM. Most, though not all, tools on the CD-ROM have feature restrictions of some type. They are not here to give you entire software suites to help you cut down the expense of building a KM system or to charge you an extra ten dollars for a CD-ROM that cost only twenty cents to produce. These tools are here because I believe that they add value and help you make sense by seeing the technologies that we talk about in the pages that follow. How This Book Is Organized Table P-1 summarizes the organization of this book. An additional table in Chapter 4 (Table 4-1) leads you through the individual phases and steps of the KM road map. The techniques described in this book need not always be applied across the organization; they can be applied at the level of communities, business units, or departments. Table P-1How This Book Is Organized Chapter What Is Covered Part I: Introduction Chapter 1 Introduction, KM's value proposition. Chapter 2 Imperatives for KM, its need, potential business benefits of KM. Chapter 3 How to make the transition from IM to KM, topologies of knowledge, differences between IT tools and KM tools, why KM is difficult to implement. Part II: The Road Ahead Chapter 4 The 10-step roadmap for implementing KM in your company. Part IIa: Leveraging Your Existing Infrastructure Chapter 5 How to build a knowledge platform based on your existing IT infrastructure.