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9780789034120

Knowledge Sharing And Quality Assurance in Hospitality And Tourism

by ;
  • ISBN13:

    9780789034120

  • ISBN10:

    0789034123

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2006-10-31
  • Publisher: Routledge

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Summary

Sir Francis Bacon once wrote, "Knowledge is power." Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent, extensively referenced chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge.

Table of Contents

Knowledge Sharing in Tourism and Hospitality 1(12)
Noel Scott
Eric Laws
Transferring Tourism Knowledge: The Role of Higher Education Institutions 13(16)
Donald E. Hawkins
Benchmarking, Usable Knowledge and Tourist Attractions 29(24)
Philip Pearce
Pierre Benckendoill
Response Quality of E-Mail Inquiries–A Driver for Knowledge Management in the Tourism Organization? 53(22)
Anita Zehrer
Harald Pechlaner
The Fuchsia Destination Quality Brand: Low on Quality Assurance, High on Knowledge Sharing 75(24)
Megan Woods
Jim Deegan
Understanding and Sharing Knowledge of New Tourism Markets: The Example of Australia's Inbound Chinese Tourism 99(18)
Grace W. Pan
Noel Scott
Eric Laws
Managing Knowledge in Tourism Planning: And How to Assess Your Capability 117(20)
Stephen Clark
Noel Scott
European Spa World: Chances for the Project's Sustainability Through Application of Knowledge Management 137(10)
Sonja Sibila Lebe
The Tourism Intelligence Network: The Quebec Source for Information on the Evolving Tourism Industry 147(14)
Sophie Lemelin
Index 161

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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