Part I: The Problem
Chapter 1: Where is White-Collar Waste Hiding? In Plain Sight!
Chapter 2: Did You Notice That Your Most Valuable Assets Have Shifted?
Chapter 3: How We Got Here: The Long Journey to Myopia
Part II: The Solution
Chapter 4: Finding--And Fixing--Your Business' Biggest Blind Spots
Chapter 5: Transforming Your Business into a Knowledge-Work Factory
Chapter 6: What's the Capacity of Your Knowledge-Work Factory?
Chapter 7: Recognizing the "Hidden Products" Your Knowledge Workforce Builds
Chapter 8: Building Your Very Own Knowledge-Work Factory
Part III: Putting It All Together
Chapter 9: Optimizing Your Knowledge-Work Assembly Lines
Chapter 10: Analyzing And Simplifying Knowledge-Work Activities
Chapter 11: Turbocharging Your Knowledge-Work Factory
Chapter 12: Managing Industrialization