Univ. of Maryland, Baltimore. Textbook balances theory and practical applications, for students. Covers leadership styles, managerial problems, human resource guidelines and regulations, performance evaluation, healthcare reimbursement, and more. Softcover. DNLM: DNLM: Laboratories--organization & administration.

Foreword

ix

Preface

xi

Contributors

xiii

SECTION I Principles of Laboratory Management

1

(82)

Organizational Structure: A Look at Concepts and Models

3

(21)

Elaine M. Brett

Introduction

4

(1)

Historical Perspective

5

(4)

An Open Systems Perspective

9

(4)

Organization Design: A Structural Perspective

13

(7)

21st Century Organizational Trends

20

(1)

Summary

21

(3)

Principles of Leadership: Past, Present, and Future

24

(16)

Ellen Hope Kearns

Elaine M. Brett

Introduction

26

(1)

Approaches to Leadership

26

(1)

Behavioral Theories

26

(2)

The Leadership Process

28

(1)

Leadership versus Management

29

(1)

Attributes for Effective Leadership

30

(1)

Competencies for Effective Leadership

31

(1)

Leadership Styles of Behavior

32

(2)

Leadership Development Programs

34

(1)

Leadership Styles for the Future

35

(3)

Summary

38

(2)

Management Functions

40

(19)

Randall S. Lambrecht

Marie Cato

Introduction

41

(3)

Management Functions

44

(11)

Summary

55

(4)

Managerial Problem Solving and Decision Making

59

(24)

Vicki S. Freeman

Introduction

61

(1)

Steps in the Problem Solving Process

61

(4)

Decision Making Process

65

(1)

Decision Making Traps

65

(2)

Group Decision Making

67

(8)

Decision Making Strategies and Tools

75

(5)

Summary

80

(3)

SECTION II Human Resource Management

83

(78)

Human Resource Guidelines and Regulations

85

(21)

Christine V. Walters

Introduction

86

(1)

Recruitment

87

(6)

Compensation

93

(3)

Leave Benefits

96

(2)

Employee Relations

98

(4)

Termination

102

(1)

Summary

103

(3)

Job Analysis, Work Descriptions and Work Groups

106

(18)

Janet Hall

Jean O'Malley

Introduction

108

(1)

Job Analysis

108

(2)

Job Description

110

(1)

Selection Process

111

(3)

Performance Evaluation

114

(2)

Work Groups

116

(1)

Summary

117

(7)

Performance Evaluation and Professional Development

124

(23)

Lani Barovich

Denise M. Harmening

Introduction

126

(1)

Management Tools For Painless Performance Evaluations and Performance Development

127

(1)

Principles of Collaborative Management

128

(1)

Five Step Performance Development Process

128

(6)

Performance Evaluation and Performance Development Guidelines

134

(4)

Competency Modeling

138

(2)

Summary

140

(7)

Education and Training: Practical Tips For Educators and Trainers

147

(14)

Denise M. Harmening

Introduction

148

(1)

Domains and Levels of Learning

149

(4)

Application of Instructional Objectives as Learning Outcomes

153

(2)

Assigning Taxonomy Levels to Educational Objectives

155

(2)

Matching the Level of Instruction to the Needs of the Learner and the Task

157

(1)

Summary

158

(3)

SECTION III Financial Management

161

(62)

Fundamentals of Financial Management

163

(17)

Paul A. Griffey

Introduction

165

(1)

Fiscal Environment of the Healthcare Industry

165

(1)

Organizational Environment of the Healthcare Industry

166

(3)

Financial Management

169

(2)

Cost of Service (Production)

171

(2)

Productivity Measures (Cost per Test)

173

(2)

Revenue Management

175

(1)

Budgeting

176

(1)

Ratio Analysis

176

(1)

Financial Decision Making (Investment Analysis)

177

(1)

Summary

178

(2)

Cost/Benefit Analysis

180

(16)

Janet S. Hall

Introduction

181

(1)

Using Financial Information: The Big Picture

182

(2)

Evaluating Expenses

184

(3)

Evaluating Revenue

187

(2)

Pricing Formulas

189

(1)

Making Business Decisions

190

(2)

Capital Purchases

192

(1)

Resources

193

(1)

Summary

193

(3)

Effective Budgeting in the Laboratory: Practical Tips

196

(13)

Irina Lutinger

Introduction

197

(2)

Types of Operating Budgets

199

(2)

The Successful Budget Process

201

(1)

Common Budget Problems and Possible Solutions

202

(2)

Surviving Budget Justification

204

(2)

Summary

206

(3)

Healthcare Reimbursement

209

(14)

Jeanne M. Donnelly

Introduction

210

(1)

Historical Perspective

211

(1)

Federal Reimbursement Systems

212

(6)

Private Insurers/Managed Care Reimbursment

218

(2)

Summary

220

(3)

SECTION IV Operations

223

(82)

Compliance Issues-The Regulations

225

(19)

Sharon S. Ehrmeyer

Ronald H. Laessig

Introduction

227

(1)

The Clinical Laboratory Improvement Amendments of 1988 (CLIA'88)

227

(1)

Overview of CLIA'88 Regulations

228

(6)

Voluntary Accreditation

234

(6)

Occupational Safety and Health Administration (OSHA) Requirements

240

(1)

Summary

240

(4)

Process Design-Workflow and Staffing

244

(22)

Sandra S. Brown

Introduction

245

(1)

Process Designs

246

(15)

Summary

261

(5)

Computer Based Laboratory Information Systems

266

(21)

Ann Tiehen

Introduction

268

(1)

System Components

268

(6)

System Selection

274

(4)

Allocation of Human Resources

278

(1)

Building Definitional Tables (Dictionaries)

278

(1)

Standard Operating Procedures

279

(2)

System Validation

281

(2)

Training and Competency Assessment

283

(1)

Go Live

284

(1)

Summary

284

(3)

Marketing Concepts

287

(18)

Michael E. Kurtz

Introduction

288

(1)

Marketing Concepts

289

(2)

The Marketing Mix

291

(3)

The Marketing Environment

294

(2)

Marketing Research

296

(1)

Market Analysis

297

(2)

Developing Marketing Strategies

299

(3)

Putting It All Together: The Marketing Plan

302

(1)

Summary

302

(3)

SECTION V Strategies for Career Success

305

(12)

Career Planning

307

(10)

Denise M. Harmening

Introduction

308

(1)

The Successful Career Plan

308

(1)

Career Imperatives

309

(1)

Professional Development Programs

309

(2)

Creating Opportunities

311

(1)

Strategic Development Plan

311

(1)

Continuing Development

312

(1)

Summary

313

(1)

Self-Assessment Questions

313

(1)

Answers to Self-Assessment Questions

314

(3)

Glossary

317

(18)

Index

335

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Currently, there is a great demand for laboratory managers, with a national vacancy rate of 15%. The rapidly changing laboratory environment is constantly responding to diverging trends in healthcare. This mandates the requirement for effective management. Laboratory managers will need to create new solutions to today's problems. This book is designed to give a problem-based approach to teaching the principles of laboratory management. The focus is to present underlying managerial concepts and then assist the learner in the successful application of theoretical models to real-life situations. Each chapter includes one or more illustrative cases to present a management problem followed by thought-provoking questions to stimulate the learners critical thinking skills. In addition, each chapter contains an outline and educational objectives that can be used in teaching. Internet references and website resources permit the learner to acquire advanced and current information in each of the major topic areas. Problem-based learning activities are listed at the end of each chapter to serve as a guide for instruction and reinforcement of the content presented. Seventeen chapters are divided into five major areas of management: Basic Principles and Organizational Structure, Human Resources, Finance, Operations and Strategies for Career Success. Unique to this book is a chapter in education and training and a glossary of key terms. This new text on laboratory management will redefine the standard as both a teaching and reference text. I would like to acknowledge the support of my wonderful staff and faculty, Alicia Waiters, Joanne Manning, Audrey Ford, Cynthia Stambach, Sam Dickerson, Tom Pennington, Karen Adams, Paul Griffey, and Lisa Johnson. I would also like to thank the following reviewers for their comments and suggestions: Joan Aldrich, PhD, Associate Professor, University of Texas Southwestern Medical Center, Department of Medical Laboratory Sciences, Dallas, Texas; Jean Holter, EdD, MT(ASCP), CLS(NCA), Professor and Program Director, West Virginia University, Medical Technology Program, Morgantown, West Virginia; Jeanne M. Isabel, MSEd, Associate Professor, Northern Illinois University, Clinical Laboratory Sciences, DeKalb, Illinois; Catherine N. Otto, PhD, MBA, CLDir(NCA), Assistant Professor, University of North Carolina at Chapel Hill, Division of Clinical Laboratory Science, Chapel Hill, North Carolina; and Leta Stewart, MS, DLM(ASCP), MT(ASCP), Director of Laboratory Services, OSF Saint Anthony Medical Center, School of Clinical Laboratory Science, Rockford, Illinois. Dr. Denise M. Harmening, PhD, MT(ASCP), CLS(NCA)