Language Development

by Brooks, Patricia J.; Kempe, Vera

• ISBN13: 9781444331462
• ISBN10: 1444331469
• eBook ISBN(s): 9781118447789
• Edition: 1st
• Format: Paperback
• Copyright: 2012-05-14
• Publisher: BPS Blackwell
• More Book Details

Summary

PRAISE FOR THE BRAND WHO CRIED "WOLF" "Powerful brands command. Read this insightful book and allow Scott to share how to make your brand stand out and deliver you buckets of money!" -Mark Victor Hansen, bestselling author of the Chicken Soup for the Soul(r) series "Demings approach to branding is not about gimmicks. Its about relationships-the real formula for building and sustaining your brand and your business." -Rieva Lesonsky, Editorial Director, Entrepreneur magazine "It doesnt matter what you sell. Were all selling service. Demings book shows businesses of all sizes how to create incredible brand power through innovative service levels. The Brand Who Cried Wolf will not end up on your book shelf; it will stay in your briefcase or on your desk as a daily reference guide. If you want to grow your business, get this book!" -John Valletta, President, Super 8 Motels "Demings revelations on creating an emotionally engaging experience between you and your customer are without equal!" -Joel Bauer, bestselling coauthor of How to Persuade People Who Dont Want to Be Persuaded " The Brand Who Cried Wolf explains how every customer interaction, large or small, impacts your brands image and reputation. This is an easy-to-read book- veryone in your organization needs to own." -Patrick Sweeney, coauthor of the New York Times bestseller Succeed on Your Own Terms; cohost of the nationally syndicated radio show Winning in Business "Deming delivers an essential message to businesses and delivers in a way you wont forget. You know the fairy tales, just adapt it to your unique brand: you!" -Wayne Kandas, CFP and host of nationally syndicated Bloomberg Radio "Stories sell, and thats what helps sell the ideas in this brilliant book. If youre in business-any business-you need this book. Get it now!" -Robert G. Allen, bestselling coauthor of Cracking the Millionaire Code; CEO of The Enlightened Millionaire Institute Chapter 8: Just Call Me Slick! People Really Hate to be "Sold" What We''ve Accomplished So Far By now you know that branding is not exclusively about business identity in the form of a logo or advertising. You might recognize the Nike brand from its iconic swoosh logo. You might immediately think of McDonald''s when you think of fast food because McDonald''s commercials are ubiquitous, but by this point, you know that icons and awareness do not constitute a brand. You also know that big businesses are not the only brands. Your business does not have to be the size of GM, Microsoft, AOL Time Warner or Wal-Mart. Your business could be run out of your home with you as the sole employee. You could conduct business from a small office with a single assistant, or in a store with several employees. The size, scope, and location of your business does not change the fact that it''s a brand, nor should any of these factors truly impact your brand if you''re focusing on one-on-one relationships. Businesses are not the only brands, either. Every individual is a brand, as are organizations from non-profits to political parties to social clubs. For example, the Gates Foundation, the Red Cross, UNICEF, Make-A-Wish Foundation, Boy Scouts, Girl Scouts, Kiwanis Clubs, Rotary Clubs, Republican Party, and Democratic Party - all are brands. The concept of branding I''ve been articulating is personal, which means everyone needs to develop one. Each category - from individuals to organizations to businesses large and small - brings with it its own brand development challenges. At the same time, however, these challenges are minimized when you understand your brand identity. Throughout this book, I have written about creating unique and memorable experiences for your customers. Chapter 2 defined a brand in terms of establishing relationships with your customers. Chapter 3 distinguished between types of experiences you can generate for your customers, and differentiated a brand experience from ones that are merely transactional or simply meet customer expectations. Chapter 4 highlighted the importance of changing your perspective to adopt your customer''s point of view, rather than emphasize your product or service. Chapter 5 analyzed the results of changing your perspective. Chapter 6 admonished you to avoid overstating your own worth. Finally, Chapter 7 focused on the ripple effects of your actions. Thus, most of the facets of branding I''ve been articulating since the beginning of this book have emphasized how you affect the customer''s perceptions. In other words, I''ve been talking about the customer''s connection to your brand. Now I''m going to talk about how you perceive your own brand, and about your connection to your own brand. Creating An Authentic Brand Identity: Sincerity Can''t Be Faked! First, you must take stock of your brand identity. In the Introduction to this book I stated that everyone is a brand. Everyone has a brand identity, but not everyone understands their own brand correctly, or even knows what it is. You cannot develop an authentic, sincere brand without this understanding. And you cannot create brand evangelists - people who trust you and praise your brand every chance they get - without an authentic, sincere brand. You earn someone''s trust through your actions, so you''d better know how to act! Understanding your brand identity, and developing the trust that turns your customers into evangelists, involves knowing what your own beliefs and values are. The fact is, when you walk in your customer''s shoes, when you change your perspective to deliver the impossible, you''re reflecting a core element of your identity, your values, and your beliefs. When you are sincere about trying to understand your customers'' needs, desires, and what they''d truly love from you, a genuine connection is made that is the foundation of trust between you and your customers. Compassion and sincerity can''t be faked. Branding is not a matter of putting on a persona that others will like. It''s not playing a role, putting on a mask, or pretending - all that is superficial, a veneer that covers up the "real" you. Moreover, a veneer can be quickly spotted. I don''t think there''s anyone that hasn''t had the experience of being "sold." It''s uncomfortable precisely because it''s not authentic. The experience simply feels hollow. Think about the slick car salesman who''s "going to do what it takes to get you into this car!" Maybe he''s heavy on the ''hale fellow well met,'' demeanor, or drenches you with flattery. When the time comes to make an offer on the car, he engages in an overly dramatic show of anxiety. "I''m gonna see my manager right now and see if I can talk him into this one. Between you and me, he''s having a bad day, but I''m really gonna work on him." Eventually, the long, drawn out ceremonial dance ends with you signing the lease or sale papers, but you walk away knowing the whole experience could have been different, and you dread the prospect of going through it again. Why do you dread it? What has soured you on going through the process again? In a word: insincerity. Insincerity is the wolf trotting around in sheep''s clothing pretending to be some

Author Biography

Patricia Brooks is a Professor at the College of Staten Island. She conducts research in the areas of language development in children, second language learning in adults, and speech production and comprehension. On-going research projects explore (1) speech perception in children with Autism, (2) lexical access in children with Specific Language Impairment, (3) individual differences in adult second language learning, and (4) comprehension errors in sentence processing. Dr. Brooks joined the CSI faculty in 1997 after completing post-doctoral fellowships at Carnegie Mellon University and Emory University. She was appointed to the CUNY Graduate Center faculty in 1999, and is active in the Ph.D. programs in Developmental Psychology and Cognition, Brain & Behavior.

Vera Kempe is a Professor and Chair in Psychology of Language Learning at the University of Abertay, Dundee. She has held posts at Carnege Mellon University, the University of Toledo, SUNY Oswego, and the University of Stirling. She has published extensively within her research areas, which include: the role of child-directed speech in language acquisition; crosslinguistic research and neural network modeling of language learning and processing; first and second language vocabulary acquisition and learning of inflectional morphology; Individual differences in language learning and in child-directed speech; emotion and communication.

Table of Contents

Acknowledgements xv

Chapter 1 What Enables Infants to Acquire Language? 1

Chapter 2 What do Infants Learn Before they Speak their First Word? 19

Chapter 3 How does Social and Cognitive Development Support

Language Development? 43

Chapter 4 How do Children Learn Words? 63

Chapter 5 How do Children Learn to Combine and Modify Words? 89

Chapter 6 What Kind of Language do Children Encounter? 117

Chapter 7 How do Children Learn to Use Language? 141

Chapter 8 How does Language Development Aff ect Cognition? 163

Chapter 9 What is the Role of Literacy in Language Development? 189

Chapter 10 What Causes Language Impairments? 213

Chapter 11 How do Deaf Children Acquire Language? 239

Chapter 12 How does Language Development Aff ect the Brain? 263

Glossary 287

References 303

Name Index 367

Subject Index 379