Acknowledgments | p. xi |
Introduction | p. xv |
Lay A Foundation For Outstanding Leadership | |
First, Win Trust and Confidence | p. 3 |
Recognize the Power of Early Impressions | p. 5 |
Create a Strong First Impression Through Image and Body Language | p. 9 |
Gather the Right Props Around You | p. 12 |
Form Outstanding Second Impressions Through Voice and Intonation | p. 14 |
Benefit from Third Impressions: Strong Starts, Ethics, and Preparedness | p. 18 |
Communicate Your Vision Effectively | p. 29 |
Steer Attention to Common Ground | p. 31 |
Recognize Others Must "See" to Believe: Words That Resonate | p. 45 |
Help People "See": Use Words That Paint a Picture | p. 54 |
Acknowledge the Terrain | p. 58 |
Demonstrate Your Logic | p. 60 |
Elicit a Nod: Skillful Persuasion | p. 63 |
Form A Winning Team | |
Leverage A Strong Reputation | p. 71 |
Understand the Importance of Teflon | p. 73 |
Convey Strong Ethics | p. 74 |
Be a Straight Shooter | p. 76 |
Offer an Open Ear, Wield a Fair Hand | p. 78 |
Be True to Your Word, Build a Consistent Record | p. 80 |
Give Loyalty Its Due Place | p. 82 |
Remain Humble | p. 83 |
Stay Above the Fray | p. 84 |
Display Strength | p. 86 |
Demonstrate Superior Preparedness | p. 87 |
Remain Cool Under Fire | p. 88 |
Make Friends In Unusual Places | p. 93 |
Employ a Power Analysis: The Pragmatic Side of Friends | p. 97 |
Go Where Friends Are | p. 99 |
Never Limit Yourself to Expected Allies | p. 101 |
Employ a Win-Win, "Both-And" Mindset | p. 104 |
Meet on Common Ground | p. 105 |
Speak in Understandable Ways | p. 111 |
Keep an Eye to the Future | p. 112 |
Show Respect for Your Potential Friends | p. 112 |
Recognize a Picture Says a Thousand Words | p. 115 |
Leverage Friends, Expand Your Network | p. 117 |
Hold No Grudges | p. 118 |
Build and Lead A Winning Team | p. 123 |
Pay Attention to Style and Team Culture | p. 125 |
Identify Key Priorities | p. 129 |
Determine the Ideal Skills Mix | p. 130 |
Staff for Excellence: Target the Best, Value Experience | p. 131 |
Promote Smoother Sailing with Culture and Values | p. 133 |
When All Else Is Equal, Send a Message | p. 135 |
Benefit from Mighty Brainstorming (Innovation and Your "Team of Rivals") | p. 137 |
Empower the Leads, Make Roles and Responsibilities Clear | p. 138 |
Move Beyond "High Performance" To "All Hands" | p. 141 |
Understand Key Elements of an All-Hands Culture | p. 143 |
Promote Culture Through Customs and Practices, Big and Small | p. 146 |
Provide Affirmation | p. 147 |
Match Skills and Interests, Make Differences a Strength | p. 148 |
Reward Excellence | p. 150 |
Train Well | p. 151 |
Keep the "Community Thing" Going | p. 155 |
Usher Abrasives Out | p. 156 |
Manage Expectations | p. 158 |
Rally the Troops | p. 161 |
Use Diversity As A Source Of Strength | p. 163 |
Recognize the Array of Diversity | p. 166 |
Embrace Diversity's Benefits-Expanded Networks and Innovation | p. 167 |
Capitalize Where Values, Talents, and Diversity Coincide | p. 169 |
DrawTalent from Fruitful Sources | p. 171 |
Invest in the Future: Remember Those Lower Echelons | p. 173 |
Build Bridges on Common Ground | p. 175 |
Enable The Team, Solidify A Winning Culture | |
Make Technology Your Friend | p. 179 |
What's in a Blackberry? Recognizing Technology's Game-Changing Potential | p. 181 |
Choose Partners Excellently | p. 185 |
Identify Target Group Habits | p. 187 |
Capitalize on Habits; Channels and Tools | p. 189 |
Employ Two-Way Technology | p. 190 |
Build Relationships Technology and "Customer Relations Management" | p. 191 |
Keep an Eye on the End Goal; Online-to-Offline | p. 193 |
Make Masterful Use of Specifics | p. 196 |
Enhance Internal Capabilities: Morale, Culture, and Management Processes | p. 197 |
Leverage Lessons in Future Work | p. 199 |
Motivate Your Target Groups, Organize To Succeed | p. 203 |
Recognize the Potential of the Next Generation and Other Target Groups | p. 207 |
Avoid the Twin Follies of Neglect | p. 210 |
Empower Highly Appealing Leaders, Place Leaders Well | p. 212 |
Pay Attention to Your Points of Contact | p. 214 |
Identify Special Interests | p. 214 |
Pinpoint Your Primary Tasks | p. 215 |
Amplify Efforts: Fruitful Channels, Key Networks | p. 218 |
Motivate with the Power of You | p. 219 |
Build Momentum with Low-Lying Fruit | p. 221 |
Invest in Training | p. 222 |
Create an Enabling Structure-Partner "Where They Are" | p. 224 |
Face and Overcome Controversies | p. 227 |
Nip Controversy in the Bud or Grab the Bull by Its Horns | p. 228 |
Know Your Goals | p. 230 |
Exude Humility | p. 232 |
Choose Props Appropriately | p. 234 |
Recast the Dialogue | p. 234 |
Know When to Say, "I Screwed Up" | p. 236 |
Extend a Hand to Detractors | p. 238 |
Know When to Offer a Beer | p. 239 |
Stand Strong and Deliver Tough Messages | p. 244 |
Shower Detractors with Kindness | p. 247 |
Conclusion | p. 251 |
Notes | p. 255 |
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