The Leadership Experience

by DAFT

• ISBN13: 9780324261271
• ISBN10: 0324261276
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-03-03
• Publisher: South-Western College Pub

Summary

Leadership authority Dick Daft offers managers valuable insight into proven and emerging leadership theory while equipping them with the practical skills and understanding to become more effective leaders. Packed with interesting examples and illustrations of effective leadership in action, this book offers the latest thinking about leadership theory and practice - including emerging trends in the business world as well as academic and military environments. A best-selling author, Daft is widely renowned for his reader-friendly style and cutting-edge coverage.

Table of Contents

Part One Introduction to Leadership	1	(42)
What Does It Mean to Be a Leader?	2	(41)
The Nature of Leadership	4	(3)
Definition of Leadership	4	(2)
Leadership and the Business of Living	6	(1)
The New Reality for Today's Organizations	7	(8)
From Stability to Change and Crisis Management	8	(1)
From Control to Empowerment	9	(2)
From Competition to Collaboration	11	(1)
From Uniformity to Diversity	12	(1)
From Self-Centered to Higher Purpose	13	(1)
From Hero to Humble	13	(2)
Comparing Management and Leadership	15	(8)
Providing Direction	16	(2)
Aligning Followers	18	(1)
Building Relationships	19	(1)
Developing Personal Leadership Qualities	20	(2)
Creating Outcomes	22	(1)
Evolving Theories of Leadership	23	(2)
Historical Overview of Major Approaches	23	(1)
Emerging Leadership Theories	24	(1)
Leadership Is Not Automatic	25	(4)
Learning the Art and Science of Leadership	29	(14)
Organization of the Rest of the Book	29	(2)
Summary and Interpretation	31	(1)
Discussion Questions	32	(1)
Leadership at Work
Leadership Right-Wrong	33	(1)
Leadership Development: Cases for Analysis
Sales Engineering Division	34	(1)
Airstar, Inc.	35	(8)
Part Two Research Perspectives on Leadership	43	(78)
Traits, Behaviors, and Relationships	44	(34)
The Trait Approach	46	(8)
Behavior Approaches	54	(9)
Autocratic versus Democratic Leadership	54	(2)
Ohio State Studies	56	(3)
University of Michigan Studies	59	(1)
The Leadership Grid	60	(1)
Theories of a ``High-High'' Leader	61	(2)
Individualized Leadership	63	(6)
Vertical Dyad Linkage Model	64	(2)
Leader-Member Exchange	66	(1)
Partnership Building	67	(1)
Systems and Networks	68	(1)
Summary and Interpretation	69	(1)
Discussion Questions	69	(1)
Leadership at Work
Your Ideal Leader Traits	70	(1)
Leadership Development: Cases for Analysis
Consolidated Products	71	(2)
D.L. Woodside, Sunshine Snacks	73	(5)
Contingency Approaches	78	(43)
The Contingency Approach	80	(3)
Fiedler's Contingency Model	83	(8)
Leadership Style	83	(3)
Situation	86	(1)
Contingency Theory	87	(4)
Hersey and Blanchard's Situational Theory	91	(4)
Path--Goal Theory	95	(5)
Leader Behavior	96	(1)
Situational Contingencies	97	(1)
Use of Rewards	98	(2)
The Vroom-Jago Contingency Model	100	(8)
Leader Participation Styles	100	(1)
Diagnostic Questions	101	(1)
Selecting a Decision Style	102	(6)
Substitutes for Leadership	108	(3)
Summary and Interpretation	111	(1)
Discussion Questions	112	(1)
Leadership at Work
Task versus Relationship Role Play	112	(2)
Leadership Development: Cases for Analysis
Alvis Corporation	114	(1)
Finance Department	115	(6)
Part Three The Personal Side of Leadership	121	(170)
The Leader as an Individual	122	(52)
Personality and Leadership	124	(9)
A Model of Personality	124	(5)
Personality Traits and Leader Behavior	129	(4)
Values and Attitudes	133	(8)
Instrumental and End Values	133	(4)
How Attitudes Affect Leadership	137	(4)
Cognitive Differences	141	(7)
Patterns of Thinking and Brain Dominance	141	(5)
Problem Solving Styles: The Myers-Briggs Type Indicator	146	(2)
Personality and Leadership Style: The Role of Charisma	148	(5)
What Makes a Charismatic Leader?	151	(1)
The Black Hat of Charisma	152	(1)
Transactional versus Transformational Leadership	153	(4)
Transactional Leadership	153	(1)
Transformational Leadership	153	(4)
Summary and Interpretation	157	(1)
Discussion Questions	158	(6)
Leadership at Work
Past and Future	164	(1)
Leadership Development: Cases for Analysis
International Bank	165	(2)
The Deadlocked Committee	167	(7)
Leadership Mind and Heart	174	(40)
Leader Capacity versus Competence	176	(3)
Mental Models	179	(5)
Assumptions	180	(2)
Perception: How Leaders Interpret Experience	182	(2)
Developing a Leader's Mind	184	(7)
Independent Thinking	184	(1)
Open-Mindedness	185	(3)
Systems Thinking	188	(2)
Personal Mastery	190	(1)
Emotional Intelligence---Leading with Heart and Mind	191	(8)
What Are Emotions?	192	(1)
The Components of Emotional Intelligence	193	(3)
Implications for Leadership	196	(2)
The Emotional Intelligence of Teams	198	(1)
Leading with Love versus Leading with Fear	199	(4)
Fear in Organizations	199	(1)
Bringing Love to Work	200	(2)
Why Followers Respond to Love	202	(1)
Summary and Interpretation	203	(1)
Discussion Questions	204	(1)
Leadership at Work
Mentors	205	(1)
Leadership Development: Cases for Analysis
The New Boss	206	(2)
The USS Florida	208	(6)
Courage and Moral Leadership	214	(40)
Moral Leadership Today	216	(3)
The Ethical Climate in U.S. Business	217	(1)
What Leaders Do to Make Things Go Wrong	218	(1)
Acting Like a Moral Leader	219	(3)
Becoming a Moral Leader	222	(4)
Leadership Control versus Service	226	(8)
Authoritarian Management	227	(1)
Participative Management	228	(1)
Stewardship	228	(1)
Servant Leadership	229	(5)
Leadership Courage	234	(9)
What Is Courage?	234	(4)
How Does Courage Apply to Moral Leadership?	238	(3)
Finding Personal Courage	241	(2)
Summary and Interpretation	243	(1)
Discussion Questions	244	(1)
Leadership at Work
Scary Person	244	(1)
Leadership Development: Cases for Analysis
Young Leaders Council	245	(2)
The Boy, the Girl, the Ferryboat Captain, and the Hermits	247	(7)
Followership	254	(37)
The Role of Followers	256	(8)
Styles of Followership	257	(3)
Demands on the Effective Follower	260	(4)
Developing Personal Potential	264	(3)
From Dependence to Independence	266	(1)
Effective Interdependence	266	(1)
Sources of Follower Power	267	(2)
Personal Sources	268	(1)
Position Sources	268	(1)
Strategies for Managing Up	269	(4)
Be a Resource for the Leader	269	(2)
Help the Leader Be a Good Leader	271	(1)
Build a Relationship with the Leader	272	(1)
View the Leader Realistically	273	(1)
What Followers Want	273	(6)
Using Feedback to Develop Followers	276	(1)
Leading Others to Lead Themselves	277	(2)
Building a Community of Followers	279	(2)
Characteristics of Community	280	(1)
Communities of Practice	281	(1)
Summary and Interpretation	281	(1)
Discussion Questions	282	(1)
Leadership at Work
Follower Role Play	283	(1)
Leadership Development: Cases for Analysis
General Products Britain	284	(1)
Trams Discount Store	285	(6)
Part Four The Leader as Relationship Builder	291	(216)
Motivation and Empowerment	292	(48)
Leadership and Motivation	294	(4)
Intrinsic and Extrinsic Rewards	295	(2)
Higher versus Lower Needs	297	(1)
Needs-Based Theories of Motivation	298	(6)
Hierarchy of Needs Theory	298	(2)
Two-Factor Theory	300	(2)
Acquired Needs Theory	302	(2)
Other Motivational Theories	304	(7)
Reinforcement Perspective on Motivation	304	(2)
Expectancy Theory	306	(3)
Equity Theory	309	(2)
The Carrot-and-Stick Controversy	311	(4)
Empowering People to Meet Higher Needs	315	(4)
Elements of Empowerment	317	(2)
Empowerment Applications	319	(1)
Organizationwide Motivational Programs	319	(8)
Giving Meaning to Work	321	(2)
Other Approaches	323	(4)
Summary and Interpretation	327	(1)
Discussion Questions	328	(1)
Leadership At Work:
Should, Need, Like, Love	328	(3)
Leadership Development: Cases for Analysis
The Parlor	331	(2)
Cub Scout Pack 81	333	(7)
Leadership Communication	340	(44)
How Leaders Communicate	343	(3)
Management Communication	344	(1)
Leader Communication	344	(2)
Leading Strategic Conversations	346	(10)
Creating an Open Communication Climate	347	(2)
Listening	349	(3)
Discernment	352	(1)
Dialogue	353	(3)
The Leader as Communication Champion	356	(4)
Selecting Rich Communication Channels	360	(4)
The Continuum of Channel Richness	360	(3)
Effectively Using Electronic Communication Channels	363	(1)
Stories and Metaphors	364	(3)
Informal Communication	367	(1)
Communicating in a Crisis	368	(3)
Summary and Interpretation	371	(1)
Discussion Questions	372	(1)
Leadership at Work
Listen Like a Professional	373	(2)
Leadership Development: Cases for Analysis
The Superintendent's Directive	375	(1)
Imperial Metal Products	376	(8)
Leading Teams	384	(44)
Teams in Organizations	386	(6)
What Is a Team?	387	(1)
How Teams Develop	388	(4)
Team Types and Characteristics	392	(6)
Traditional Types of Teams	392	(3)
Understanding Team Characteristics	395	(3)
Leading Effective Teams	398	(7)
Team Cohesiveness and Effectiveness	398	(3)
Meeting Task and Socio-Emotional Needs	401	(8)
The Team Leader's Personal Role	409
The Leader's New Challenge: Virtual and Global Teams	405	(5)
Virtual Teams	405	(3)
Global Teams	408	(2)
Handling Team Conflict	410	(6)
Causes of Conflict	411	(1)
Styles to Handle Conflict	411	(3)
Other Approaches	414	(2)
Summary and Interpretation	416	(1)
Discussion Questions	417	(1)
Leadership at Work
Team Feedback	417	(2)
Leadership Development: Cases for Analysis
Valena Scientific Corporation	419	(2)
Burgess Industries	421	(7)
Developing Leadership Diversity	428	(44)
Diversity Today	431	(7)
Definition of Diversity	431	(1)
The Reality of Diversity	432	(1)
The Need for Organizational Diversity	433	(5)
Ways Women Lead	438	(2)
Global Diversity	440	(5)
The Sociocultural Environment	440	(5)
Leadership Implications	445	(1)
Challenges Minorities Face	445	(6)
Leadership Initiatives toward Organizational Diversity	451	(4)
Organizational Stages of Diversity Awareness	451	(2)
Barriers to Evolution	453	(2)
Leadership Solutions	455	(5)
Personal Qualities for Leading Diverse Organizations	455	(1)
Changing Corporate Culture	456	(1)
Diversity Awareness Training	457	(3)
Summary and Interpretation	460	(1)
Discussion Questions	460	(1)
Leadership at Work
Personal Diversity	461	(1)
Leadership Development: Cases for Analysis
Northern Industries	462	(2)
The Trouble with Bangles	464	(8)
Leadership Power and Influence	472	(35)
Leadership Frames of Reference	474	(5)
The Structural Frame	475	(1)
The Human Resource Frame	476	(1)
The Political Frame	476	(1)
The Symbolic Frame	477	(2)
Power, Influence, and Leadership	479	(8)
Five Types of Leader Power	479	(4)
Responses to the Use of Power	483	(2)
The Role of Dependency	485	(2)
Sources of Leader Power in Organizations	487	(3)
Interdepartmental Dependency	487	(1)
Control Over Information	488	(1)
Organizational Centrality	488	(1)
Coping with Uncertainty	489	(1)
Increasing Power through Political Activity	490	(1)
Tactics for Asserting Leader Influence	491	(5)
Ethical Considerations in Using Power and Politics	496	(2)
Summary and Interpretation	498	(1)
Discussion Questions	498	(1)
Leadership at Work
Circle of Influence	499	(2)
Leadership Development: Cases for Analysis
The Unhealthy Hospital	501	(1)
Waite Pharamaceuticals	502	(5)
Part Five The Leader as Social Architect	507	(162)
Creating Vision and Strategic Direction	508	(46)
Strategic Leadership	510	(2)
Leadership Vision	512	(12)
What Vision Does	516	(3)
Common Themes of Vision	519	(3)
A Vision Works at Multiple Levels	522	(2)
Mission	524	(2)
Strategy Formulation	526	(6)
Core Competence	528	(3)
Synergy	531	(1)
Value Creation	531	(1)
Strategy in Action	532	(3)
The Leader's Contribution	535	(5)
Stimulating Vision and Action	535	(3)
How Leaders Decide	538	(2)
The Leader's Impact	540	(1)
Summary and Interpretation	541	(1)
Discussion Questions	542	(1)
Leadership at Work:
Future Thinking	543	(3)
Leadership Development: Cases for Analysis
Metropolis Police Department	546	(1)
The Visionary Leader	547	(7)
Shaping Culture and Values	554	(38)
Organizational Culture	556	(4)
What Is Culture?	557	(1)
Importance of Culture	558	(2)
Culture Strength and Adaptation	560	(4)
Shaping Culture	564	(6)
Ceremonies	565	(1)
Stories	566	(1)
Symbols	566	(1)
Specialized Language	567	(1)
Selection and Socialization	567	(1)
Daily Actions	568	(2)
The Competing Values Approach to Shaping Culture	570	(4)
Adaptability Culture	571	(1)
Achievement Culture	572	(1)
Clan Culture	572	(1)
Bureaucratic Culture	573	(1)
Ethical Values in Organizations	574	(2)
Values-Based Leadership	576	(5)
Personal Ethics	576	(4)
Organizational Structure and Systems	580	(1)
Summary and Interpretation	581	(1)
Discussion Questions	582	(1)
Leadership at Work
Walk the Talk	583	(1)
Leadership Development: Cases for Analysis
Lisa Benavides, Forest International	584	(2)
Acme and Omega	586	(6)
Designing and Leading a Learning Organization	592	(40)
The Evolution of Leadership	594	(6)
Context of Organizational Leadership	594	(1)
Framework	595	(2)
Implications	597	(1)
The Adaptive Learning Cycle	597	(3)
From Efficient Performance to the Learning Organization	600	(1)
Organization Structure	601	(2)
Vertical Structure	603	(3)
Horizontal Structure	603	(3)
Tasks versus Roles	606	(1)
Mechanistic and Organic Processes	606	(3)
From Routine Tasks to Empowered Roles	607	(2)
Systems versus Networks	609	(4)
Competitive versus Collaborative Strategy	613	(1)
Rigid versus Adaptive Culture	614	(2)
The Leader's Dual Challenge	616	(4)
Embracing Efficiency and Learning	616	(1)
Embracing New Technology	617	(1)
Using After-Action Reviews	618	(2)
Summary and Interpretation	620	(1)
Discussion Questions	621	(1)
Leadership at Work
In Which Era Are You?	622	(2)
Leadership Development: Cases for Analysis
The Fairfax County Social Welfare Agency	624	(2)
Acworth Systems	626	(6)
Leading Change	632	(37)
Change or Perish	634	(3)
Leading a Major Change	637	(3)
Strategies for Everyday Change	640	(3)
Dealing with Resistance	643	(5)
Why Do People Resist Change?	644	(2)
Overcoming Resistance	646	(2)
The Negative Impact of Change	648	(2)
The Two Faces of Change	648	(1)
Leadership and Downsizing	648	(2)
Leading for Innovation	650	(8)
The Innovative Organization	651	(4)
Stages in the Personal Creative Process	655	(3)
Summary and Interpretation	658	(1)
Discussion Questions	659	(1)
Leadership At Work:
Organizational Change Role Play	660	(2)
Leadership Development: Cases for Analysis
Southern Discomfort	662	(2)
MediScribe Corporation	664	(5)
Index	669