Leadership and Management of Volunteer Programs A Guide for Volunteer Administrators

by Fisher, James C.; Cole, Kathleen M.

• ISBN13: 9781555425319
• ISBN10: 1555425313
• Edition: 1st
• Format: Hardcover
• Copyright: 1993-05-17
• Publisher: Jossey-Bass

Summary

Describes the knowledge, skills, and abilities required of professional managers to effectively involve volunteers in the work of organizations. Offers thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, program evaluation, and managing relationships between paid staff and volunteers.

Author Biography

James C. Fisher is associate professor of adult and continuing education at the University of Wisconsin-Milwaukee.

Kathleen M. Cole is the author of Leadership and Management of Volunteer Programs: A Guide for Volunteer Administrators, published by Wiley.

Table of Contents

Preface	xi
The Authors	xvii
Part One: Volunteers in the Organization
The Volunteer Administrator as Leader and Manager	3	(23)
Developing the Role of Volunteers in the Organization	26	(16)
Building a Volunteer Staff: A Systematic Approach	42	(16)
Establishing an Organizational Climate That Enhances Motivation, Recognition, and Retention	58	(23)
Part Two: Working Effectively with Volunteers
Recruiting Volunteers: A Marketing Approach	81	(16)
Training and Development for Volunteers: Keys to Effectiveness	97	(22)
Supervising Volunteers to Strengthen Performance and Retention	119	(19)
Evaluating Volunteer Efforts	138	(22)
Professionalism in Volunteer Administration	160	(17)
Resource A: Professional Ethics in Volunteer Services Administration	177	(2)
Resource B: AVA Certification Program in Volunteer Administration: Functional Areas and Competency Statements	179	(14)
References	193	(10)
Index	203