The Critical Triad: Decision Making, Management, and Leadership | p. 1 |
Decision Making, Problem Solving, and Critical Thinking: Requisites for Successful Leadership and Management | p. 1 |
Classical Views of Leadership and Management | p. 31 |
Twenty-First Century Thinking About Leadership and Management | p. 51 |
Foundation for Effective Leadership and Management: Ethics, Law, and Advocacy | p. 69 |
Ethical Issues | p. 69 |
Legal and Legislative Issues | p. 93 |
Patient, Subordinate, and Professional Advocacy | p. 119 |
Roles and Functions in Planning | p. 140 |
Operational and Strategic Planning | p. 140 |
Planned Change | p. 166 |
Time Management | p. 186 |
Fiscal Planning | p. 208 |
Career Development: From New Graduate to Retirement | p. 239 |
Roles and Functions in Organizing | p. 264 |
Organizational Structure | p. 264 |
Understanding Organizational, Political, and Personal Power | p. 293 |
Organizing Patient Care | p. 315 |
Roles and Functions in Staffing | p. 335 |
Employee Recruitment, Selection, Placement, and Indoctrination | p. 335 |
Socializing and Educating Staff for Team Building | p. 369 |
Staffing Needs and Scheduling Policies | p. 397 |
Roles and Functions in Directing | p. 421 |
Creating a Motivating Climate | p. 421 |
Organizational, Interpersonal, and Group Communication | p. 441 |
Delegation | p. 468 |
Managing Conflict | p. 487 |
Understanding Collective Bargaining, Unionization, and Employment Laws | p. 513 |
Roles and Functions in Controlling | p. 537 |
Quality Control | p. 537 |
Performance Appraisal | p. 569 |
Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Psychologically Impaired | p. 593 |
Solutions to Selected Learning Exercises | p. 624 |
Index | p. 634 |
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