This practical book helps graduate students and professionals develop coaching skills and knowledge. It defines what coaching is and describes and illustrates the key steps in the coaching process including establishing the coaching relationship, collecting and analyzing data, and evaluating performance. Unique to this book is a coaching development model created by the authors.

Preface

ix

Acknowledgments

xi

part 1 Introduction

1

(14)

A Way of Being

1

(1)

The Coaching Leader

2

(1)

What Is Coaching?

3

(1)

Why Coaching Leadership Today?

4

(2)

The Roots of Coaching Leadership

6

(3)

A Leadership Coaching Model

9

(4)

How to Read This Book

13

(2)

part 2 The Leader Within

15

(50)

Getting Started

15

(50)

Establishing the Coaching Relationship

16

(7)

Finding a Good Coach

18

(1)

Defining the Coaching Relationship

19

(1)

Defining Your Goals

19

(2)

Competencies

21

(2)

Collecting and Analyzing Data

23

(8)

The Importance of Data

24

(1)

What Data Do You Need?

25

(1)

Competencies

25

(6)

Processing Feedback and Planning Actions

31

(7)

Hearing the Feedback

31

(1)

Accepting the Feedback

32

(1)

Setting Goals for Development

33

(1)

Creating an Action Plan

34

(1)

Communicating Your Action Plan

34

(1)

Competencies

35

(3)

Taking Action

38

(9)

Holding Regular Meetings

39

(1)

Determining Actions Between Meetings

40

(1)

Making a Commitment

41

(1)

Keeping Notes

41

(1)

Sharing Your Progress

41

(1)

Reinforcing and Celebrating

42

(1)

Learning From Your Mistakes

43

(1)

Competencies

44

(3)

Evaluating Your Progress

47

(18)

Competencies

48

(3)

Worksheet 2.1: Step 1

51

(3)

Worksheet 2.2: Step 2

54

(3)

Worksheet 2.3: Step 3

57

(3)

Worksheet 2.4: Step 4

60

(3)

Worksheet 2.5: Step 5

63

(2)

part 3 The Leader and the Team

65

(70)

What Is Your Relationship With Your Team?

65

(3)

A Brief Overview of Teams

68

(67)

Establishing the Coaching Relationship With the Team

70

(15)

Focusing on the Reasons

70

(3)

Setting the Context

73

(3)

Defining the Measures

76

(3)

Identifying the Resources

79

(1)

Committing to the Process

80

(4)

Competencies

84

(1)

Collecting and Analyzing Data

85

(12)

Why Collect Data?

85

(1)

Agreeing on Focus Areas

86

(1)

Mining Information

87

(6)

Identifying and Prioritizing Themes

93

(1)

Competencies

94

(3)

Processing Feedback and Planning Actions

97

(13)

Putting Information to Work for You and the Team

97

(2)

Barriers to Feedback

99

(5)

Presenting the Feedback and Exploring the Implications

104

(1)

Planning for Change

105

(3)

Competencies

108

(2)

Taking Action

110

(4)

What Happens Now?

110

(1)

Committing to Actions and Moving Forward as Agreed

110

(1)

Creating Feedback and Support Mechanisms

111

(1)

Rewarding Desired Behavior and Correcting Missteps

112

(1)

Staying the Course

112

(1)

Competencies

113

(1)

Evaluating Your Progress

114

(21)

How Are We Doing?

114

(1)

Measuring and Tracking Progress

114

(1)

Linking Actions and Consequences

115

(1)

Recognizing Achievements

115

(1)

Competencies

116

(2)

Worksheet 3.1: Step 1

118

(4)

Worksheet 3.2: Step 2

122

(4)

Worksheet 3.3: Step 3

126

(3)

Worksheet 3.4: Step 4

129

(3)

Worksheet 3.5: Step 5

132

(3)

part 4 From Traditional to Coaching Organization

135

(60)

The What and Why of a Coaching Organization

137

(5)

A Couple of Scenarios

137

(2)

The Evolution From Control to Coaching

139

(1)

The Bottom Line

140

(1)

Goal Alignment

141

(1)

The Coaching System

142

(17)

The Coaching Mind-Set

144

(1)

Vision

144

(2)

Dialogue, Coaching, learning, and Stretch Goals

146

(4)

Coaching Infrastructure

150

(9)

Results

159

(1)

Applying the Model

159

(36)

Case Study Overview

159

(1)

The Case: Building a Coaching Organization

160

(10)

Competencies

170

(6)

Another Look

176

(2)

Worksheet 4.1: Step 1

178

(4)

Worksheet 4.2: Step 2

182

(4)

Worksheet 4.3: Step 3

186

(3)

Worksheet 4.4: Step 4

189

(3)

Worksheet 4.5: Step 5

192

(3)

part 5 Beyond Organizational Walls

195

(34)

Continuation of Values and Spirit

196

(1)

Sense of Responsibility

197

(1)

Good for Business

198

(1)

How to Make a Difference

199

(5)

Programs Should Be Value Driven

199

(2)

Programs Should Connect With the Resources You Have to Offer

201

(2)

Programs Should Be Focused and Action Oriented

203

(1)

Applying the Coaching Model

204

(6)

Establishing the Coaching Relationship

204

(1)

Collecting and Analyzing Data

205

(1)

Processing Feedback and Planning Actions

206

(1)

Taking Action

207

(2)

Evaluating Your Progress

209

(1)

Making It Happen

210

(19)

Worksheet 5.1: Step 1

211

(3)

Worksheet 5.2: Step 2

214

(4)

Worksheet 5.3: Step 3

218

(3)

Worksheet 5.4: Step 4

221

(4)

Worksheet 5.5: Step 5

225

(4)

References

229

(4)

About the Authors

233

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