Leading at a Higher Level, Revised and Expanded Edition Blanchard on Leadership and Creating High Performing Organizations

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  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2009-09-08
  • Publisher: PEARSO
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"Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum." - Warren Bennis, bestselling author of Leaders and On Becoming a Leader

"If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching."- Horst Schulze, Vice President and CEO, The West Paces Hotel Group, LLC Founding and former President &COO, The Ritz-Carlton Hotel Company, LLC

30 Years of Breakthrough Leadership Insights in One Extraordinary Book!

From The One Minute Manager to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven.

Now, in this fully updated edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world class leadership. You’ll discover how to create targets and visions based on the triple bottom line and make sure people know who you are, where you’re going, and the values that will guide your journey.

Leading at a Higher Level presents the definitive discussion about using Situational Leadership II to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal leadership point of view all great leaders possess, and apply it throughout your entire life.

Author Biography

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager®, coauthored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard’s 17 business bestsellers also include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do.


Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in workplace learning, employee productivity, leadership, and team effectiveness.


This book contains indispensable contributions from The Ken Blanchard Companies’ founding associates and current consulting partners, including Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurie Hawkins, Drea Zigarmi, Pat Zigarmi, Alan Randolph, Jesse Stoner, Fay Kandarian, Susan Fowler, Lael Good, Judd Hoekstra, Chris Edmonds, Bob Glaser, Garry Demarest, Vicki Halsey, Kathy Cuff, Linda Miller, Scott Blanchard, and Madeleine Homan Blanchard.


Table of Contents

Introduction: Leading at a Higher Levelp. xv
Set Your Sights on the Right Target and Visionp. 1
Is Your Organization High Performing?p. 3
The Right Target: The Triple Bottom Line
A High Performing Organization SCORES Every Time
The Power of Visionp. 17
The Importance of Vision
Effective Versus Ineffective Vision Statements
Creating a Vision That Really Works
A Compelling Vision Creates a Culture of Greatness
Vision Is the Place to Start
Make Your Vision a Reality
Vision and Leadership
Treat Your Customers Rightp. 31
Serving Customers at a Higher Levelp. 33
Getting Legendary SCORES from Your Customers
Creating Legendary Service
Serving Customers at a Higher Level
Deliver Your Ideal Customer Service Experience
Permitting People to Soar
Wallowing in a Duck Pond
Give Your People Wings
Creating Legendary Service Requires Gung Ho People
Treat Your People Rightp. 55
Empowerment Is the Keyp. 57
What Is Empowerment? The Power of Empowerment
How Past History Blocks Change to Empowerment
Tapping People's Potential: A Real-World Example
Learning the Language of Empowerment
The Three Keys to Empowerment
Situational Leadershipr II: The Integrating Conceptp. 75
Matching Leadership Style to Development Level
Development Level Varies from Goal to Goal and Task to Task - The Importance of Meeting People Where They Are
The Three Skills of a Situational Leader
Effective Leadership Is a Transformational Journey
Self Leadership: The Power Behind Empowermentp. 91
Creating an Empowered Workforce
Creating Self Leaders Through Individual Learning
The Three Skills of a Self Leader
Partnering for Performancep. 105
Establishing an Effective Performance Management System
Partnering and the Performance Management System
Partnering as an Informal Performance Management System
Essential Skills for Partnering for Performance: The One Minute Managerrp. 129
One Minute Goal Setting
One Minute Praisings
Reprimanding Versus Redirection
The Fourth Secret of the One Minute Manager
Coaching: A Key Competency for Leadership Developmentp. 149
Definition of Coaching
Five Applications of Coaching
Situational Team Leadershipp. 165
Why Teams?
Why Teams Fail
Five Steps to High Performing Teams
The Miracle of Teamwork
Organizational Leadershipp. 191
The Importance of Managing Change
Why Is Organizational Change So Complicated?
When Is Change Necessary?
Change Gets Derailed or Fails for Predictable Reasons
Focus on Managing the Journey
Surfacing and Addressing People's Concerns
Organizational Leadership Behaviors
Involvement and Influence in Planning the Change
Strategies for Leading a Changep. 215
Nine Change Leadership Strategies
Managing a Successful Culture Transformationp. 241
Gung Ho!: A Starting Point
Culture by Default, Not by Design
Senior Leaders Are Skeptical about Culture
The Importance of a Compelling Vision
From Gung Ho! to a Proven Cultural Transformation
Managing a Successful Cultural Transformation
Critical Success Factors for Cultural Transformation
Have the Right Kind of Leadershipp. 259
Servant Leadershipp. 261
What Is Servant Leadership?
Applying Servant Leadership
Great Leaders Encourage Their People to Bring Their Brains to Work
What Impacts Performance the Most?
Being a Servant Leader Is a Question of the Heart
Driven Versus Called Leaders
The Plight of the Ego
What Servant Leaders Do
Servant Leadership: A Mandate or a Choice
Determining Your Leadership Point of Viewp. 289
Elements of a Leadership Point of View
Developing Your Own Leadership Point of View
Endnotesp. 309
Acknowledgmentsp. 323
About the Authorsp. 327
Services Availablep. 347
Indexp. 351
Table of Contents provided by Ingram. All Rights Reserved.

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