Leading Outside the Lines : How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results

by Jon R. Katzenbach; Zia Khan

• ISBN13: 9780470621059
• ISBN10: 0470621052
• Format: eBook
• Copyright: 2010-03-01
• Publisher: Jossey-Bass

Summary

An all-new approach to understanding the (in)formal connections of an organizationFrom the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it. Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police DepartmentLeading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Table of Contents

Introduction: Like Talking to a Wall

Using the Informal to Enhance the Formal

The Logic of the Formal; the Magic of the Informal

When the Balance Shifts

Jumping Together

Motivating Individual Performance

It's All About the Work

Values Driven, Not Values Displayed

It's Still About Performance

Mobilizing Organizational Change

Setting the Fast Zebras Free

Melting the Frozen Tundra

Mobilizing: A Different Kind of Managing

What to Do

In Conclusion

About Our Sources and Methodology

A Diagnostic Tool: Assessing Your Organizational Quotient

Notes

Acknowledgments

About the Authors

Index

Table of Contents provided by Publisher. All Rights Reserved.