Leading People Through Disasters An Action Guide

by McKee, Kathryn; Guthridge, Liz

• ISBN13: 9781576754207
• ISBN10: 1576754200
• Format: Paperback
• Copyright: 2006-07-09
• Publisher: Berrett-Koehler Publishers

Summary

The only book that tackles how to manage the human factors and provide leadership before, during, and after catastrophic events provoked by nature, accidents, or acts of violence. The potential damage that can occur due to inadequate preparation makes this an issue too important to ignore. McKee and Guthridge scanned what advice was now available to HR professionals and found that the guides didn't deal with the human side of catastrophes. Being ready to deal with this human factor can minimise all genres of loss that an organisation may encounter. This work aims to prepare HR leaders to anticipate these emotional and psychological hardships so they can deal with them quickly through the effective practice of three main principles. By adopting these principles and following the lessons that others have learned the hard way, the authors educate individuals to plan thoroughly and act courageously.

Author Biography

Kathryn McKee began her career in Human Resources at Mattel, Inc. in its early years, where she learned to thrive and survive in a fast-paced Human Resources/Industrial Relations environment. She then moved to Twentieth Century Fox Film Corp and helped create one of the first HR functions in the motion picture industry.
She moved next to First Interstate Bancorp as Senior Vice President of Compensation and Benefits. Kathryn then moved to First Interstate Bank Ltd., as the Chief HR officer of that division, and she then joined Standard Chartered Bank as Senior Vice President and Region Head of HR for the UK-based bank. She now is President of Human Resources Consortia, where she offers consulting on Human Resources strategy, leadership, and executive coaching.
Her leadership and governance background includes serving as 1991 Chairman of the Society for Human Resource Management; and President of the SHRM Foundation, the Human Resource Certification Institute, and the National Human Resources Association. She is listed in Who’s Who in America. She was honored by NHRA as its 1986 Member of the Year; by PIHRA in 1990 with its Award of Excellence in Human Resources; by SHRM in 1994 with its Award for Professional Excellence; and by the Santa Barbara Human Resources Association in 2004 as its Member of the Year.
She loves to write, and her previous publications include the chapter “Moving as the Markets Move: Planning for Resizing,” in Resizing the Organization; “Human Resources: Insurrection or Resurrection,” published in the Human Resource Management Journal; and “New Compensation Strategies for Emerging Career Patterns” with Beverly Kaye, which was published by HR Magazine and won the distinguished William W. Winter Award from the American Compensation Association.
She graduated from the University of California at Santa Barbara and is a graduate of UCLA’s Anderson School of Management Executive Program.
Liz Guthridge specializes in strategic employee and change communication. She is the founder of Connect Consulting Group LLC, based in the San Francisco Bay Area.
A results-oriented, seasoned consultant, Liz has more than 25 years of experience helping companies communicate more effectively with employees to build trust and achieve business goals. Liz excels in helping leaders to confirm, clarify, and communicate what they want to do and to build buy-in from key constituents.
Over the years, she has consulted with companies across a variety of industries facing a range of challenges, including bankruptcy and mergers and acquisitions.
In addition to her award-winning communication consulting for her clients, Liz frequently writes and speaks on communication and change topics. She also advises communication professionals on how to increase the capabilities and capacity of their communication functions.
Before starting Connect, Liz worked for several change management and HR consulting firms, including Mercer Delta, Towers Perrin, and Hewitt Associates. She also worked for Amoco (now BP) in public and government affairs and was a reporter for the Huntington (W.Va.) Advertiser.
Her first job was serving as the first female vendor for the Tulsa Oilers, the Triple A affiliates of the St. Louis Cardinals baseball team. As a crusading junior high investigative reporter she experienced firsthand as a vendor being the subject of media coverage. The job provided other excitement too. She still remembers listening to the organist play Raindrops Keep Falling on My Head as a tornado touched down a few miles from the ballpark.
She holds an MA in communication management from the University of Southern California, Annenberg School for Communication; an MBA from the University of Connecticut; and a BSJ in journalism from Northwestern University, Medill School of Journalism.

Table of Contents

Foreword	ix
Sue Meisinger, SPHR, President and CEO, Society for Human Resource Management
Preface	xi
Prologue	1	(14)
How HR Started Leading—First by Accident and Then by Design
Part I: Planning for Disasters	15	(52)
Chapter 1 Preparing to Lead in the Face of Fear	17	(16)
Chapter 2 Developing a Business Continuity Plan That Addresses Human Issues	33	(23)
Chapter 3 Creating Contingent HR Policies	56	(11)
Part II: Dealing with Disasters	67	(64)
Chapter 4 Taking Care of Employees	69	(11)
Chapter 5 Guiding Managers and HR Staff	80	(10)
Chapter 6 Balancing the Needs of Employees with the Need to Return to Work	90	(12)
Chapter 7 Restabilizing Yourself and the Organization	102	(9)
Chapter 8 Building Resiliency While Helping Hearts and Minds to Heal	111	(12)
Chapter 9 Starting to Prepare Now—Five-Minute Planning Steps	123	(8)
Resources	131	(29)
Literature and Websites	133	(8)
An Outline for Business Continuity Planning	141	(3)
A Sample Telephone Tree	144	(1)
A Sample Wallet Card	145	(1)
Employee Emergency Response Procedures	146	(11)
Suggested Actions to Take at Home	157	(3)
Notes	160	(2)
Acknowledgments	162	(3)
Index	165	(12)
About the Authors	177