Leading Through Conflict : How Successful Leaders Transform Differences into Opportunities

by Gerzon, Mark

• ISBN13: 9781591399193
• ISBN10: 159139919X
• Edition: 1st
• Format: Hardcover
• Copyright: 2006-04-12
• Publisher: Ingram Pub Services

Summary

As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart-with potentially disastrous consequences-and it's the task of perceptive leaders to bring them together againWorld-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organisations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators-leaders who transform conflict so that everyone can move forward together.Through absorbing examples drawn from decades of work with organisational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

Table of Contents

Acknowledgments	vii
Foreword	ix
Introduction: Leadership and Conflict	1	(16)
Part I: Three Faces of Leadership
The Demagogue	17	(14)
The Manager	31	(16)
The Mediator	47	(14)
Part II: Eight Tools for the Leader as Mediator
Integral Vision	61	(20)
Systems Thinking	81	(16)
Presence	97	(22)
Inquiry	119	(22)
Conscious Conversation	141	(26)
Dialogue	167	(22)
Bridging	189	(18)
Innovation	207	(18)
Conclusion: Transforming Conflict into Opportunity	225	(10)
Appendix: When Conflict Erupts---Guidelines in Times of Crisis	235	(10)
Notes	245	(20)
Index	265	(10)
About the Author	275