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Purchase Benefits
What is included with this book?
Preface | p. xvi |
Acknowledgment | p. xxi |
About the Authors | |
Executive Summary | p. 1 |
The Big Picture of the Lean and Agile Value Chain | p. 3 |
Wake-Up Call to Market Reality | p. 3 |
Definitions and LAVC Principles | p. 7 |
Value Chain Processes' Challenges and Solutions | p. 21 |
Lean and Agile Value Chain Building Blocks and Maturity Levels | p. 39 |
Building Blocks and Evolution of the Lean and Agile Value Chain | p. 39 |
LAVC Maturity Levels | p. 56 |
Closing Remarks and Future Trends | p. 61 |
Best-Practice Processes | p. 69 |
Supplier Relationship Management Superprocess | p. 71 |
Introduction | p. 71 |
North-South and East-West Collaboration | p. 73 |
SRM Challenges | p. 74 |
Strategic Sourcing | p. 78 |
Product Design | p. 93 |
Procurement | p. 103 |
SRM Superprocess Workflow Summary | p. 124 |
Supply Chain Management Superprocess | p. 131 |
Introduction | p. 131 |
SCM Evolution | p. 132 |
Goal of SCM | p. 134 |
SCM Challenges | p. 135 |
Enablers | p. 137 |
Strategic Management | p. 139 |
Sales and Operations Planning | p. 153 |
Demand Fulfillment | p. 190 |
SCM Superprocess Workflow Summary | p. 216 |
SCM Superprocess Workflow for the Fashion Retail Industry | p. 219 |
Customer Relationship Management Superprocess | p. 231 |
Introduction | p. 231 |
CRM Challenges | p. 231 |
Evolution of CRM | p. 234 |
Future of CRM | p. 236 |
Who Is the Customer? | p. 237 |
Managing Customer Relationships | p. 239 |
Customer Lifetime Value | p. 241 |
Selling Management | p. 256 |
Customer Service Management | p. 263 |
CRM Superprocess Workflow Summary | p. 271 |
Lean and Agile Value Chain Technology Applications and Trends | p. 277 |
Introduction | p. 277 |
New Generation of LAVC Technology Infrastructure | p. 278 |
SRM-Enabled Software Applications | p. 282 |
SCM-Enabied Software Applications | p. 292 |
CRM-Enabled Software Applications | p. 296 |
Project and People Management with Lean and Agile Value Chain Transformation | p. 301 |
Transformation Program Cycle | p. 303 |
Introduction | p. 303 |
Aligning the Transformation Program with Corporate Goals | p. 304 |
Developing Vision, Objectives, and Strategies of the Program | p. 308 |
Process Analysis | p. 309 |
Selecting a Software Provider | p. 310 |
Calculating ROI | p. 312 |
Developing Program and Project Plans | p. 314 |
Project Implementation | p. 315 |
Updating the Performance Management System | p. 319 |
Change Management Supported Processes | p. 321 |
Introduction | p. 321 |
Developing a Winning Transformation Team | p. 322 |
Education and Cultural Support | p. 328 |
Communication Management | p. 336 |
Tracking and Controlling | p. 348 |
Effective Performance Management Systems | p. 350 |
Closing Remarks | p. 362 |
Lean and Agile Value Chain Transformation Case Study: Office Systems | p. 365 |
Introduction | p. 365 |
Office Systems, Inc | p. 365 |
Aligning the Transformation Program with Corporate Goals | p. 366 |
Developing Vision, Objectives, and Strategies of the Program | p. 370 |
Process Analysis | p. 371 |
Selecting a Software Application Provider | p. 379 |
Return on Investment | p. 380 |
Developing Program and Project Plans | p. 380 |
Project Implementation | p. 381 |
Case Study Questions | p. 383 |
Lean and Agile Value Chain Success Stories and Lessons Learned | p. 385 |
Supplier Relationship Management-Driven Success Stories | p. 385 |
Supply Chain Management-Driven Success Stories | p. 388 |
Customer Relationship Management-Driven Success Stories | p. 417 |
Success Story from the Service Industry | p. 428 |
Index | p. 433 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.