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Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Natalie J. Sayer has more than 25 years of international experience as an implementer, facilitator, and consultant in continuous improvement methods. Bruce Williams is Senior Vice President of Strategic Programs for Software AG, the global leader in business process excellence.
Introduction 1
Part I: Lean Basics 7
Chapter 1: Defining Lean 9
Chapter 2: The Foundation and Language of Lean 27
Part II: The Lean Culture 47
Chapter 3: Lean in the Organization: Principles, Behaviors, and Change 49
Chapter 4: Power to the People 65
Chapter 5: Go Lean: Implementation Strategy, Startup, and Evolution 87
Part III: Understanding Flow and the Value Stream 113
Chapter 6: Seeing Value through the Eyes of the Customer 115
Chapter 7: You Are Here: Mapping the Current State 133
Chapter 8: Charting the Course: Using Value-Stream Maps 157
Chapter 9: Flowing in the Right Direction: Lean Projects and Kaizen 181
Part IV: The Lean Toolbox 199
Chapter 10: Customer and Value-Stream Tools 201
Chapter 11: Flow and Pull Tools 215
Chapter 12: Perfection Tools 237
Chapter 13: Management Tools 261
Part V: The Lean Enterprise 279
Chapter 14: Lean within the Enterprise 281
Chapter 15: Lean across Industries 305
Chapter 16: Real-Life Lean 321
Part VI: The Part of Tens 345
Chapter 17: Ten Best Practices of Lean 347
Chapter 18: Ten Pitfalls to Avoid 353
Chapter 19: Ten Places to Go for Help 361
Glossary 369
Index 373
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.