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Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Learn to:
Fine-tune your business processes and maximise the quality and efficiency of your organisation
If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. Lean Six Sigma For Dummies outlines the key concepts of this strategy in plain English and explains how you can use it to get the very best out of your business.
'This book should be compulsory reading for anyone wishing to improve the performance of their organisation […] the remarkable results will ensure that it's worth your while.' Joe Goasdoué, Chief Executive, British Quality Foundation
Open the book and find:
John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions.
Part I: Lean Six Sigma Basics.
Chapter 1: Defining Lean Six Sigma.
Chapter 2: Understanding the Principles of Lean Six Sigma.
Part II: Working with Lean Six Sigma.
Chapter 3: Identifying Your Customers.
Chapter 4: Understanding Your Customers’ Needs.
Chapter 5: Determining the Chain of Events.
Part III: Assessing Performance.
Chapter 6: Gathering Information.
Chapter 7: Presenting Your Data.
Chapter 8: Analysing What’s Affecting Performance.
Part IV: Improving the Processes.
Chapter 9: Identifying Value-Added Steps and Waste.
Chapter 10: Discovering the Opportunity for Prevention.
Chapter 11: Identifying and Tackling Bottlenecks.
Chapter 12: Understanding the People Issues.
Part V: The Part of Tens.
Chapter 13: Ten Best Practices.
Chapter 14: Ten Pitfalls to Avoid.
Chapter 15: Ten Places to Go for Help.
Index.
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.