Top
John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.
Part I: Lean Six Sigma Basics 7
Chapter 1: Defi ning Lean Six Sigma 9
Chapter 2: Understanding the Principles of Lean Six Sigma 23
Part II: Working with Lean Six Sigma 41
Chapter 3: Identifying Your Customers 43
Chapter 4: Understanding Your Customers' Needs 53
Chapter 5: Determining the Chain of Events 73
Part III: Assessing Performance 95
Chapter 6: Gathering Information 97
Chapter 7: Presenting Your Data 117
Chapter 8: Analysing What's Affecting Performance 139
Part IV: Improving the Processes 153
Chapter 9: Identifying Value-Added Steps and Waste 155
Chapter 10: Discovering the Opportunity for Prevention 169
Chapter 11: Identifying and Tackling Bottlenecks 185
Chapter 12: Introducing Design for Six Sigma 195
Part V: Deploying Lean Six Sigma 217
Chapter 13: Leading the Deployment 219
Chapter 14: Selecting the Right Projects 229
Chapter 15: Understanding the People Issues 241
Part VI: The Part of Tens 255
Chapter 16: Ten Best Practices 257
Chapter 17: Ten Pitfalls to Avoid 267
Chapter 18: Ten Places to Go for Help 275
Index 283
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
Need Help? Copyright © 1999-2026
