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Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.
The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between.
Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.
John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John works primarily in product design and development. Martin is an expert in quality and change management. Both are accomplished coaches and trainers.
Introduction 1
Part I: Getting Started with Lean Six Sigma 5
Chapter 1: Defining Lean Six Sigma 7
Chapter 2: Understanding the Principles of Lean Six Sigma 23
Part II: Working with Lean Six Sigma 41
Chapter 3: Identifying Your Customers 43
Chapter 4: Understanding Your Customers’ Needs 53
Chapter 5: Determining the Chain of Events 73
Part III: Assessing Performance 95
Chapter 6: Gathering Information 97
Chapter 7: Presenting Your Data 117
Chapter 8: Analysing What’s Affecting Performance 139
Part IV: Improving the Processes 155
Chapter 9: Identifying Value-Adding Steps and Waste 157
Chapter 10: Discovering the Opportunity for Prevention 171
Chapter 11: Detecting and Tackling Bottlenecks 189
Chapter 12: Introducing Design for Six Sigma 199
Part V: Deploying Lean Six Sigma 221
Chapter 13: Leading the Deployment 223
Chapter 14: Selecting the Right Projects 233
Chapter 15: Running Rapid Improvement Events 245
Chapter 16: Putting It All Together 255
Chapter 17: Ensuring Everyday Operational Excellence 281
Chapter 18: Comprehending the People Issues 291
Part VI: The Part of Tens 305
Chapter 19: Ten Best Practices 307
Chapter 20: Ten Pitfalls to Avoid 317
Chapter 21: Ten (Plus One) Places to Go for Help 325
Index 333
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