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9781420078886

Lean Six Sigma in Service: Applications and Case Studies

by ;
  • ISBN13:

    9781420078886

  • ISBN10:

    1420078887

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-05-20
  • Publisher: CRC Press

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Summary

Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC of DMADV problems solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, business purchasing procedures, designing a recruiting process, developing and infrastructure for operational excellence, improving educational program processes.

Table of Contents

Prefacep. vii
Acknowledgmentsp. ix
Editorp. xi
Contributorsp. xiii
Instructional Strategies for Using This Bookp. 1
Lean Six Sigma Roadmap Overviewp. 11
Design for Six Sigma Roadmap Overviewp. 61
Sunshine High School Discipline Process Improvement-A Lean Six Sigma Case Studyp. 73
Financial Services Improvement in City Government-A Lean Six Sigma Case Studyp. 155
Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design-A Lean Six Sigma Case Studyp. 207
CECS Inventory and Asset Management Process Improvement-A Lean Six Sigma Case Studyp. 253
High School Advanced Placement Open Access Process Assessment-A Lean Six Sigma Case Studyp. 319
Project Charter Review Process Design-A Design for Six Sigma Case Studyp. 385
Assessing Lean Six Sigma Project Success-A Case Study Applying a Lean Six Sigma Post Project Assessment Strategyp. 431
The Future and Challenge of Lean Six Sigmap. 447
Financial Process Flowsp. 451
Cost Benefit Analysisp. 459
Indexp. 463
Table of Contents provided by Ingram. All Rights Reserved.

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