Leisure Services Management With Web Resources

by Hurd, Amy

• ISBN13: 9780736069229
• ISBN10: 0736069224
• Edition: 1st
• Format: Package
• Copyright: 2008-08-15
• Publisher: Human Kinetics

Summary

This book begins by presenting a firm foundation of competency-based management theory. Students will learn what management is, what the manager's role is and how their work affects their agency and their customers. They will also explore specifIC management areas such as marketing, financial management, human resources, employee development, communication and evaluation.

Table of Contents

The Competent Leisure Services Manager

What Is Management?

Competency-Based Management

Conclusion

Foundations of Management

Leadership as a Discipline

Management as a Discipline

Management Trends

Conclusion

Leisure Services Managers

Levels and Functions of Managers

Resources to Manage

Career Progression of Managers

Management Drivers

Efficiency and Effectiveness

Conclusion

Legal Foundations for Managers

Current Legal Issues and Trends

Overview of Key Legal Concepts

Applications to Leisure Services Management

Legal Issues in Employment

Conclusion

Organizational Structure

Three Sectors

Organizational Structure, Design, and Culture

Working With Boards

Form of Government and Organizational Structure and Design

Conclusion

Coordination of Resources, Programs, and Services

Internal Organizational Coordination

External Organizational Coordination

Conclusion

Planning and Decision Making

Planning

Developing a Technology Plan

Problem Solving and Decision Making

Ethical Decision Making

Conclusion

Marketing and Public Relations

Definition and History of Marketing

Market Segmentation and Target Marketing

Marketing Mix

Public Relations

Conclusion

Communications and Customers

Functions of Communication

Communication Process

Communication Breakdowns

Strategic Approach to Communication

Internal Communication

External Communication

Conclusion

Personnel Procedures and Practices

Human Resources Perspectives

Personnel Planning

Personnel Processes

Managing Volunteers

Conclusion

Motivation, Rewards, and Discipline

Employee Development

Motivation

Reward Systems

Rewarding Volunteers

Rewarding Yourself

Discipline

Conclusion

Sources and Methods of Financing

Sources of Revenue

Expenditures

Pricing

Pricing Trends and Issues

Conclusion

Budgets and Financial Cost Analysis

Defining Budgets

Budget Cycle

Cutback Management

Types of Budgets

Approaches to Budgeting

Budget Implementation

Financial Analysis and Reporting

Conclusion

Evaluation

Why Evaluate?

Types of Evaluation

Five-Step Evaluation Process

Selecting Evaluation Participants

Best Practices and Benchmarking

Conclusion

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