Lifescripts : What to Say to Get... | Buy

Asking for a raise Confronting a backstabber Firing an employee Negotiating for more severance Ending a friendship Confronting a sexual harasser Debating vacations with your spouse Heading off potential client problems Excerpt from Lifescript #7. Asking for a Salary Increase Icebreaker: I'd like to thank you for the opportunity you and the company have given me. I recognize that you've been very influential in my growth and advancement. However, I have a problem that I need your help with. Pitch #1: I've been concentrating solely on my professional growth and haven't been paying attention to my stream of income... Pitch #2: I think my salary no longer reflects my contribution to the company... Pitch #3: I think my salary no longer matches my job responsibilities... Whether you're asking for a raise, confronting a backstabber, dealing with sexual harassment, ?ring an employee, renegotiating a loan, discussing elder care with siblings, or asking your spouse to lose weight, scripts give you the most effective approach-and the actual words-to use. Each of the scripts provide you with an icebreaker opener, a "pitch," and a ?ow-chart of rejoinders to give any response, positive or negative. You'll also ?nd strategic pointers on attitude, timing, preparation, and behavior. From a heart-to-heart chat with a friend to a boardroom confrontation with a CEO, scripts provide a map to navigate successfully through the most complicated and dreaded situations you may face in your career, business, and personal life.

For over thirty-five years, attorney and financial consultant Stephen M. Pollan has been offering pragmatic career, financial, business, and legal advice to individuals and businesses. He was CNBCs on-air personal finance expert for five years, is a frequent guest on The Today Show and Good Morning America, and contributes regularly to Worth, Working Woman, New York, Money, and U.S. News & World Report magazines. He and Mark Levine have co-authored many books on business and personal finance.

Introduction: The Secret of Using Lifescripts.

PART I: LIFESCRIPTS FOR THE OFFICE.

Chapter One: Lifescripts for Job Hunting.

1: Cold Calling for an Informational Interview.

2: Asking a Manager for Job-Hunting Advice.

3: Asking a Current Supervisor for a Job Recommendation.

4: Responding to a Salary Offer.

5: Interviewing for a Career-Shift Job.

6: Responding to Tough Interview Questions.

Chapter Two: Lifescripts for Dealing with Superiors.

7: Asking for a Salary Increase.

8: Asking for a Promotion.

9: Asking for Flextime.

10: Asking for Emergency Leave.

11: Asking for an Increased Budget.

12: Breaking Bad News to a Boss.

13: Maximizing a Performance Review.

14: Asking for a Salary Advance.

15: Meeting a New Boss.

16: Justifying an Expense Report.

17: Pitching a Reluctant Supervisor.

18: Refusing an Assignment.

19: Asking for a Deadline Extension.

20: Asking for Relief from an Assignment.

21: Asking Someone to Become Your Mentor.

22: Asking for a Lateral Reassignment.

23: Warning Your Superior of Potential Client Problems.

24: Warning Your Superior of Potential Vendor Problems.

Chapter Three: Lifescripts for Dealing with Subordinates.

25: Criticizing a Subordinate's Work.

26: Turning Down a Raise Request.

27: Adding Responsibilities without Adding Pay.

28: Changing a Subordinate's Job Status to Part-Time.

29: Announcing a Salary Reduction.

30: Warning a Subordinate to Stop Drinking.

31: Fixing a Flextime Problem.

32: Turning Down a Promotion Request.

33: Giving a Negative Performance Review.

34: Correcting Repeated Mistakes by a Subordinate.

35: Turning Down a Subordinate's Request for Time Off.

Chapter Four: Lifescripts for Office Politics and Behavior.

36: Confronting a Backstabbing Peer.

37: Ratting on a Colleague.

38: Complaining About an Immediate Superior's Behavior.

39: Confronting a Sexual Harasser.

40: Tactfully Suggesting Better Hygiene.

41: Suggesting No Further Drinking to a Peer.

42: Dealing with a Sexual Harassment Charge between Subordinates.

43: Going over Your Boss's Head.

44: Demanding Better Work Habits from a Subordinate.

45: Asking a Subordinate to Improve Her Appearance.

46: Handling a Subordinate's Personal Use of Equipment.

Chapter Five: Lifescripts for Terminations.

47: Giving Two Weeks' Notice to Your Boss.

48: Negotiating for More Severance.

49: Firing an Employee.

PART II: LIFESCRIPTS FOR BUSINESS.

Chapter Six: Lifescripts for Customers and Clients.

50: Cold Calling a Potential Client.

51: Explaining an Overcharge to a Client.

52: Breaking Bad News to a Client.

53: Refusing a Client's Request.

54: Resurrecting a Former Client.

55: Dealing with a Client Who Is Angry with Your Staff.

56: Correcting a Client's Behavior.

57: Apologizing to a Client for Your Own Mistake.

Chapter Seven: Lifescripts for Lenders and Investors.

58: Being Interviewed by an Institutional Investor.

59: Asking an Institutional Investor for More Money.

60: Approaching a ""Friendly"" Investor.

61: Asking a ""Friendly"" Investor for More.

62: Asking an Institutional Lender for More.

63: Asking an Institutional Lender to Recast Terms.

64: Approaching a ""Friendly"" Lender.

65: Asking a ""Friendly"" Lender to Recast Terms.

66: Approaching the Representative of a ""Friendly"" Lender.

Chapter Eight: Lifescripts for Vendors.

67: Asking a Vendor to Reduce a Price.

68: Complaining to a Vendor About Service.

69: Getting a Vendor to Come in with a Very Low Bid.

70: Asking a Vendor to Accelerate Work.

Chapter Nine: Lifescripts for Partners.

71: Asking a Partner to Do More Work.

72: Asking a Partner to Improve Behavior.

73: Asking a Partner to Contribute More Money.

74: Complaining to a Partner about One of His Family Members.

Chapter Ten: Lifescripts for Sales.

75: Renegotiating a Price with a Client or Customer.

76: Explaining a Delay to a Client or Customer.

77: Overcoming Stalls When Selling.

PART III: LIFESCRIPTS FOR PERSONAL FINANCE.

Chapter Eleven: Lifescripts for Consumer Issues.

78: Complaining about a Service Provider's Work.

79: Returning Unwanted Merchandise for a Cash Refund.

80: Asking a Craftsperson to Redo Work.

81: Getting a Manufacturer to Honor an Expired Warranty.

82: Appealing a Bureaucratic Decision.

83: Returning a Meal in a Restaurant.

84: Suggesting an Overcharge Took Place.

85: Requesting Better Service from a Professional.

86: Setting a Professional's Fee.

87: Terminating a Relationship with a Professional.

Chapter Twelve: Lifescripts for Creditors and Lenders.

88: Asking a Creditor for More Time.

89: Arguing a Creditor Out of Collection.

90: Explaining a Prior Bankruptcy to a Lender.

91: Appealing a Loan Rejection.

92: Asking for a Lower Interest Rate on Your Credit Card.

93: Handling a Telephone Call from a Bill Collector.

Chapter Thirteen: Lifescripts for the Family.

94: Discussing Funeral Planning with Your Parents.

95: Discussing Funeral Costs with Siblings.

96: Discussing Parents' Elder Care Costs with Siblings.

97: Splitting a Deceased Parent's Personal Property.

98: Offering Financial Help to Parents.

99: Asking a Parent for Money in an Emergency.

100: Asking a Parent for Money in a Nonemergency.

101: Discussing Wedding Expenses with Parents.

102: Suggesting a Prenuptial Agreement with Your Future Spouse.

103: Negotiating a Big-Ticket Purchase with Your Spouse.

104: Debating Vacations with Your Spouse.

105: Discussing Potential Relocation with Your Spouse.

106: Raising the Issues of AIDS Testing and Safe Sex Practices.

107: Breaking an Engagement.

108: Ending a Personal Relationship.

109: Asking Your Spouse to Lose Weight.

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