Living Supply Chains : How to Mobilize the Enterprise Around Delivering What Your Customers Want

by Gattorna, John

• ISBN13: 9780273706144
• ISBN10: 0273706144
• Edition: 1st
• Format: Hardcover
• Copyright: 2006-01-01
• Publisher: FT Press

Summary

Living Supply Chains is unique in looking beyond the systems and technology of your company, to developing the role of people and behaviour in placing customer-focused supply chains at the heart of their enterprise. Based on John Gattorna's empirical research, Living Supply Chains shows you how to drive the design and management of your supply chains by starting with your customers and understanding their 'dominant buying behaviours'. In most cases, only 3 or 4 of these will be 'dominant' and should then be 'hardwired' into the organization's selling approaches, performance indicators and logistics operations. With 'quick' diagnostics and guidelines executives can use this book to rapidly identify and close performance gaps, logistics and supply chain management can finally move from the hands of the functional specialists, to the executives.

Table of Contents

Living Supply Chainshow to mobilize the enterprise around delivering what your customers want

Preface

Supply chains are the business

Why not abandon conventional wisdom and discover the customer?

Customer conversations

All pathways lead to customers

Implementing a multiple supply chain alignment strategy Working with people to deliver the required responsiveness

Leading from the front

Converting customer insight into successful implementation

Continuous Replenishment supply chains

Where relationships matter most

Lean supply chains

Focusing on efficiency and lowest cost-to-serve

Agile supply chains

Where quick response is paramount

Fully flexible supply chains

Where nothing is impossible

New business models for new supply chains

The miracle of æembedded alignment'

Delivering living supply chains

A bridge to the future

A final word

Appendices

Notes

Select bibliography

Index

Table of Contents provided by Publisher. All Rights Reserved.