Looking Out, Looking In

by Adler, Ronald B.; Proctor II, Russell F.

• ISBN13: 9780495095804
• ISBN10: 049509580X
• Edition: 12th
• Format: Hardcover
• Copyright: 2006-12-07
• Publisher: Thomson-Wadsworth

Summary

Used by more than a million students, LOOKING OUT, LOOKING IN, Twelfth Edition, continues its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You'll discover the reasons to improve your interpersonal skills and sharpen your critical understanding of the communication process through diverse and compelling examples that illustrate how communication skills can affect both the world around us and our own lives. Improve your relationships and your future career success, with the only text that offers the tools that have been proven to build better communication skills for almost 30 years!

Table of Contents

A First Look at Interpersonal Communication

Why We Communicate

The Process of Communication

Communication Principles and Misconceptions

The Nature of Interpersonal Communication

What Makes an Effective Communicator?

Communication and Identity: Creating and Presenting the Self

Communication and the Self-Concept

Presenting the Self: Communication as Identity Management

Perception: What You See is What You Get

The Perception Process Influences on Perception

Common Tendencies in Perception

Perception Checking

Empathy and Communication

Emotions: Thinking, Feeling, and Communicating

What Are Emotions? Influences on Emotional Expression

Guidelines for Expressing Emotions

Managing Difficult Emotions

Language: Barrier and Bridge

Language Is Symbolic

Understandings and Misunderstandings

The Impact of Language

Gender and Language

Culture and Language

Nonverbal Communication: Messages Beyond Words

Characteristics of Nonverbal Communication

Influences on Nonverbal Communication

Types of Nonverbal Communication

Listening: More than Meets the Ear

Listening Defined

Elements in the Listening Process

The Challenge of Listening

Types of Listening Responses

Communication and Relational Dynamics

Why We Form Relationships

Relational Development and Maintenance

Communicating About Relationships

Intimacy and Distance in Relational Communication

Intimacy in Relationships

Self-Disclosure in Relationships

Alternatives to Self-Disclosure

Improving Communication Climates

Communication Climate: The Key to Positive Relationships

Defensiveness: Causes and Remedies

Saving Face: The Clear Message Format

Responding Nondefensively to Criticism

Managing Interpersonal Conflicts

The Nature of Conflict

Conflict Styles

Conflict in Relational Systems

Variables in Conflict Styles

Constructive Conflict Skills

Constructive Conflict: Questions and Answers

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