Looking Out, Looking In (with CD-ROM and InfoTrac)

by Adler, Ronald B.; Proctor II, Russell F.; Towne, Neil

• ISBN13: 9780534636289
• ISBN10: 0534636284
• Edition: 11th
• Format: Hardcover
• Copyright: 2004-03-25
• Publisher: Wadsworth Publishing

Summary

Used by more than a million readers, LOOKING OUT, LOOKING IN has been the leading interpersonal communication text for almost 30 years. Written in a reader-friendly voice that links scholarship to students' everyday lives, this popular text motivates students to improve their interpersonal skills and sharpen their critical understanding of the process of communication. Through thoughtful, diverse examples that include fine art, music, poetry, film, and more, students can consistently see the importance of interpersonal communication and how it affects their society and their lives.

Table of Contents

A First Look at Interpersonal Communication

Why We Communicate

The Process of Communication

Communication Principles and Misconceptions

The Nature of Interpersonal Communication

What Makes an Effective Communicator?

Communication and Identity: Creating and Presenting the Self

Communication and the Self-Concept

Presenting the Self: Communication as Identity Management

Perception: What You See is What You Get

The Perception Process Influences on Perception

Common Tendencies in Perception

Perception Checking

Empathy and Communication

Emotions: Thinking, Feeling, and Communicating

What Are Emotions? Influences on Emotional Expression

Guidelines for Expressing Emotions

Managing Difficult Emotions

Language: Barrier and Bridge

Language Is Symbolic

Understandings and Misunderstandings

The Impact of Language

Gender and Language

Culture and Language

Nonverbal Communication: Messages Beyond Words

Characteristics of Nonverbal Communication

Influences on Nonverbal Communication

Types of Nonverbal Communication

Listening: More than Meets the Ear

Listening Defined

Elements in the Listening Process

The Challenge of Listening

Types of Listening Responses

Communication and Relational Dynamics

Why We Form Relationships

Relational Development and Maintenance

Communicating About Relationships

Intimacy and Distance in Relational Communication

Intimacy in Relationships

Self-Disclosure in Relationships

Alternatives to Self-Disclosure

Improving Communication Climates

Communication Climate: The Key to Positive Relationships

Defensiveness: Causes and Remedies

Saving Face: The Clear Message Format

Responding Nondefensively to Criticism

Managing Interpersonal Conflicts

The Nature of Conflict

Conflict Styles

Conflict in Relational Systems

Variables in Conflict Styles

Constructive Conflict Skills

Constructive Conflict: Questions and Answers

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