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Part One
Management Chapter 1
Managers and Managing 2
Chapter 2 The Evolution of Management Thought 34
Chapter 3 Values, Attitudes, Emotions, and Culture:
The Manager as a Person 62
Part Two The Environment of Management
Chapter 4 Ethics and Social Responsibility 96
Chapter 5 Managing Diverse Employees in a Multicultural Environment 130
Chapter 6 Managing in the Global Environment 170
Part Three Decision Making, Planning, and Strategy
Chapter 7 Decision Making, Learning, Creativity, and Entrepreneurship 202
Chapter 8 The Manager as a Planner and Strategist 236
Chapter 9 Value Chain Management: Functional Strategies for Competitive Advantage 272
Part Four Organizing and Controlling
Chapter 10 Managing Organizational Structure and Culture 304
Chapter 11 Organizational Control and Change 342
Chapter 12 Human Resource Management 376
Part Five Leading Individuals and Groups
Chapter 13 Motivation and Performance 414
Chapter 14 Leadership 450 Chapter 15 Effective Groups and Teams 484
Part Six Managing Critical Organizational Processes
Chapter 16 Promoting Effective Communication 518
Chapter 17 Managing Conflict, Politics, and Negotiation 554
Chapter 18 Using Advanced Information Technology to Increase Performance 582
