did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9781260157536

Loose Leaf for Customer Service: Skills for Success

by
  • ISBN13:

    9781260157536

  • ISBN10:

    1260157539

  • Edition: 7th
  • Format: Loose-leaf
  • Copyright: 2018-01-08
  • Publisher: McGraw Hill
  • View Upgraded Edition

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Buyback Icon We Buy This Book Back!
    In-Store Credit: $7.35
    Check/Direct Deposit: $7.00
    PayPal: $7.00
  • Write a Review Icon Write a Review
List Price: $145.58 Save up to $119.01
  • Rent Book $48.41
    Add to Cart Free Shipping Icon Free Shipping

    TERM
    PRICE
    DUE
    IN STOCK USUALLY SHIPS IN 24 HOURS.
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.

Supplemental Materials

What is included with this book?

Table of Contents

PART ONE: THE PROFESSION 
Chapter 1: The World of Customer Service 
Chapter 2: Contributing to the Service Culture 
PART TWO: SKILLS FOR SUCCESS 
Chapter 3: Verbal Communication Skills 
Chapter 4: Nonverbal Communication Skills 
Chapter 5: Listening to the Customer 
PART THREE: BUILDING AND MAINTAINING RELATIONSHIPS 
Chapter 6:  Customer Service and Behavior
Chapter 7: Service Breakdowns and Recovery
Chapter 8: Customer Service in a Diverse World 
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program