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Part 1: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
Chapter 1: Introduction to Managing Operations Across the Supply Chain
Chapter 2: Operations and Supply Chain Strategy
Part 2: FOUNDATIONS OF OPERATIONS MANAGEMENT
Chapter 3: Managing Processes and Capacity
Chapter 3: Chapter Supplement: Process Mapping and Analysis
Chapter 4: Product/Process Innovation
Chapter 5: Manufacturing and Service Process Structures
Chapter 6: Managing Quality
Chapter 6: Chapter Supplement: Quality Improvement Tools
Chapter 7: Managing Inventories
Chapter 8: Lean Systems
Part 3: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
Chapter 9: Customer Service Management
Chapter 10: Sourcing and Supply Management
Chapter 11: Logistics Management
Part 4: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
Chapter 12: Demand Planning: Forecasting and Demand Management
Chapter 13: Sales and Operations Planning
Chapter 14: Materials and Resource Requirements Planning
