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Ch. 1 Introduction to Operations Management
Ch. 2 Competitiveness, Strategy, and Productivity
Ch. 3 Forecasting
Ch. 4 Product and Service Design
SUPPLEMENT TO CHAPTER 4: Reliability
Ch. 5 Strategic Capacity Planning for Products and Services
SUPPLEMENT TO CHAPTER 5: Decision Theory
Ch. 6 Process Selection and Facility Layout
Ch. 7 Work Design and Measurement
SUPPLEMENT TO CHAPTER 7: Learning Curves
Ch. 8 Location Planning and Analysis
Ch. 9 Management of Quality
Ch. 10 Quality Control
Ch. 11 Aggregate Planning and Master Scheduling
Ch. 12 Inventory Management
Ch. 13 MRP and ERP
Ch. 14 JIT and Lean Operations
SUPPLEMENT TO CHAPTER 14: Maintenance
Ch. 15 Supply Chain Management
Ch. 16 Scheduling
Ch. 17 Project Management
Ch. 18 Management of Waiting Lines
Ch. 19 Linear Programming
Appendix A: Answers to Selected Problems
Appendix B: Tables
Appendix C: Working with the Normal Distribution
Appendix D: Ten Things to Remember Beyond the Final Exam
