Loose-Leaf for Operations Management

by Cachon, Gerard; Terwiesch, Christian

• ISBN13: 9781260484656
• ISBN10: 1260484653
• Additional ISBN(s): 9781259142208, 9781259148408, 9781260242423, 9781266051708
• Edition: 2nd
• Format: Loose-leaf
• Copyright: 2019-02-27
• Publisher: McGraw Hill
• More Book Details
• Purchase Benefits

Table of Contents

Table of Contents

PART 1 SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
1.Introduction to Managing Operations Across the Supply Chain 
2.Operations and Supply Chain Strategy 

PART 2 FOUNDATIONS OF OPERATIONS MANAGEMENT
3.Managing Processes and Capacity 
3a.Supplement: Process Mapping and Analysis 
4.Product/Process Innovation 
5.Manufacturing and Service Process Structures 
6.Managing Quality 
6a.Supplement: Quality Improvement Tools  
7.Managing Inventories 
8.Lean Systems 

PART 3 INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
9.Customer Service Management 
10.Sourcing and Supply Management 
11.Logistics Management 

PART 4 PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
12.Demand Planning: Forecasting and Demand Management 
13.Sales and Operations Planning 
14.Materials and Resource Requirements Planning 

PART 5 MANAGING CHANGE IN SUPPLY CHAIN OPERATIONS
15.Project Management 
15a. Supplement: Advanced Methods for Project Scheduling
16.Sustainable Operations Management—Preparing for the Future
Appendix A
Appendix B