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Table of Contents
PART 1 SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
1.Introduction to Managing Operations Across the Supply Chain
2.Operations and Supply Chain Strategy
PART 2 FOUNDATIONS OF OPERATIONS MANAGEMENT
3.Managing Processes and Capacity
3a.Supplement: Process Mapping and Analysis
4.Product/Process Innovation
5.Manufacturing and Service Process Structures
6.Managing Quality
6a.Supplement: Quality Improvement Tools
7.Managing Inventories
8.Lean Systems
PART 3 INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
9.Customer Service Management
10.Sourcing and Supply Management
11.Logistics Management
PART 4 PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
12.Demand Planning: Forecasting and Demand Management
13.Sales and Operations Planning
14.Materials and Resource Requirements Planning
PART 5 MANAGING CHANGE IN SUPPLY CHAIN OPERATIONS
15.Project Management
15a. Supplement: Advanced Methods for Project Scheduling
16.Sustainable Operations Management—Preparing for the Future
Appendix A
Appendix B
