This book has been replaced by The Lost Art of Listening, Third Edition, ISBN 978-1-4625-4274-1.
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Introduction | p. 1 |
The Yearning to Be Understood | |
"Did You Hear What I Said?": Why Listening Is So Important | p. 9 |
"Thanks for Listening": How Listening Shapes Us and Connects Us to Each Other | p. 25 |
"Why Don't People Listen?": How Communication Breaks Down | p. 42 |
The Real Reasons People Don't Listen | |
"When Is It My Turn?"-The Heart of Listening: The Struggle to Suspend Our Own Needs | p. 73 |
"You Hear Only What You Want to Hear": How Hidden Assumptions Prejudice Listening | p. 96 |
"Why Do You Always Overreact?!": How Emotionality Makes Us Defensive | p. 111 |
Getting Through to Each Other | |
"Take Your Time-I'm Listening": How to Let Go of Your Own Needs and Listen | p. 139 |
"I Never Knew You Felt That Way": Empathy Begins with Openness | p. 157 |
"I Can See This Is Really Upsetting You": How to Defuse Emotional Reactivity | p. 176 |
Listening in Context | |
"We Never Talk Anymore": Listening Between Intimate Partners | p. 205 |
"Nobody around Here Ever Listens to Me!": How to Listen and Be Heard within the Family | p. 235 |
From "Do I Have To?" to "That's Not Fair!": Listening to Children and Teenagers | p. 252 |
"I Knew You'd Understand": Being Able to Hear Friends and Colleagues | p. 280 |
Epilogue | p. 304 |
Index | p. 309 |
About the Author | p. 314 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.