Robert W. Bly is an independent consultant and seminar leader with more than 20 years of experience in sales. His monthly e-zine on sales and marketing, The Direct Response Letter, reaches over 70,000 subscribers, and his website gets over 4,000 hits per month. He is the author of more than 60 books, including The Copywriter’s Handbook, Secrets of Successful Telephone Selling, and Selling Your Services. He works in Dumont, New Jersey.
Acknowledgments | ix | ||||
Introduction | xi | ||||
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1 | (20) | |||
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21 | (10) | |||
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31 | (13) | |||
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44 | (22) | |||
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66 | (11) | |||
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77 | (8) | |||
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85 | (13) | |||
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98 | (23) | |||
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121 | (22) | |||
10 How to Handle "Your Price Is Too High" and Other Common Objections | 143 | (16) | |||
11 Magnetic Closings | 159 | (31) | |||
12 Magnetic Customer Service | 190 | (26) | |||
13 How to Attract Referrals Like a Magnet | 216 | (9) | |||
Appendix: Resources | 225 | (6) | |||
Index | 231 | (8) | |||
About the Author | 239 |
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