Make Their Day! Employee Recognition That Works

by Ventrice, Cindy

• ISBN13: 9781576756010
• ISBN10: 1576756017
• Edition: 2nd
• Format: Paperback
• Copyright: 2009-05-04
• Publisher: Berrett-Koehler Publishers

Summary

How is it that Companies Spend Billions on recognition programs, yet most employees feel unrecognized? Here Cindy Ventrice zeroes in on what truly makes employees feel valued and lays out proven recognition tactics that will provide a genuine, lasting boost for your business. Ventrice demonstrates that integrating the intangible rewards people crave-praise, thanks, opportunity, and respect-into the daily routine is far more effective than typical recognition awards, events, perks, and privileges, and she shows exactly how to do it. Follow her advice and you'll save money while obtaining better results than ever before.

Author Biography

Cindy Ventrice is president of Potential Unlimited Seminars, a consulting company that helps improve performance by improving work relationships. Her clients include Wells Fargo, Cisco Systems, MIT, Stanford University, State Farm Insurance, and Bell Canada.

Table of Contents

Foreword	p. xi
Preface	p. xv
Introduction Real Results	p. 1
Employees Want to Love Their Work
Recognition That Works	p. 11
Missing the Mark
What Makes Recognition Work
The Elements of Recognition
Finding Recognition Everywhere	p. 22
Understanding the Motivation Connection
Recognizing Purpose and Quality
Recognizing Trustworthiness
Recognizing Individual Value
Recognition Is Everywhere
Recognition Starts with Your Relationships	p. 36
Sticky Recognition
Everything Else Is Secondary
Employees Have Their Say
Filling the Other Guy's Basket
Creating Loyalty
How Do You Measure Up?
The Dangers of Intracompany Competition
Whose Job Is Recognition, Anyway?
Managing for the Greatest Impact	p. 53
The Most Important Role
The 50/30/20 Rule
The Manager's Opportunity and Responsibility
Building on the Relationship Foundation
What Exceptional Managers Do
Going It Alone
Leading with Vision, Visibility, and Momentum	p. 71
Developing a Recognition Culture
Showing Value through Action
Leading Recognition Programs
Partnering with Program Administrators	p. 81
The Administrator's Supporting Role
Their Good Intentions
Leveraging HR's Work
Making Recognition the Responsibility of Every Employee	p. 88
What One Person Can Do
Understanding Peer Recognition
Taking Responsibility
A Simple and Effective Tool
Using Self-Recognition to Improve Quality	p. 104
Taking the Initiative
Celebrating Recognition Days
Using Individual Development Plans
Adding Self-Recognition to the Mix
Making Recognition Work
Getting Specific and Relevant	p. 115
Lesson from a Fortune Cookie
What Do Values Have to Do with Recognition?
Linking Goals to Individual Performance
Specific Recognition Makes Their Day
Measuring for Results	p. 128
Why Measure?
What to Measure?
Collecting Data
Aligning Recognition with Culture	p. 138
Doing a Culture Check
Considering Industry and Job Preferences
Identifying Generational Preferences
Dealing with a Dispersed Workforce
Changes in Global Team Recognition
One Size Doesn't Fit All	p. 149
Personalizing Individual Recognition
The Process of Individualization
Identifying the Contribution
The Manager's or Supervisor's Responsibility
Determining Personal Preferences
Putting It All Together
Case Study-Recognition Misses the Mark
Dealing with the Fairness Paradox	p. 168
Treating Everyone the Same
The Four Rules of Fairness
Setting Expectations
Recognition Is a Work in Progress	p. 177
The Importance of Commitment and Planning
Keeping One Ball in the Air
Making a Plan
Step 1: Determine the Current State of Recognition
Step 2: Plan Your Recognition Strategy
Step 3: Commit to a Continually Evolving Implementation
Where Do You Go from Here?
Appendix: Sample Employee Surveys	p. 191
Resources	p. 199
Acknowledgments	p. 203
Notes	p. 205
Index	p. 209
About the Author	p. 219
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