Make Difficult People Disappear How to Deal with Stressful Behavior and Eliminate Conflict

by Wofford, Monica

• ISBN13: 9781118273807
• ISBN10: 111827380X
• Edition: 1st
• Format: Hardcover
• Copyright: 2012-05-01
• Publisher: Wiley

Summary

We all have to deal with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. Author Monica Wofford details the story of Cybil, a mid-level manager who participates in a training class and personality profile that completely changes her perspective about and actions toward the difficult people in her life. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive behavior. The book serves to change the mindset and behavior of people who deal with difficulty. Wofford describes how through understanding our behavior differences and utilizing a plan based on these differences, the difficulty simply disappears. The book guides everyone from frustrated executives to entrepreneurs tired of dealing with difficult people who suck the life out of their organizations. Complete with a step-by-step action plan, the book serves to replenish your confidence and build skills in leading those who seem difficult that until now you didn't know how to manage and felt there was no choice but to ignore.

Author Biography

Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specialzing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She’s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen Countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.

Table of Contents

Acknowledgments	p. iv
Introduction	p. vii
Author's Note on Sources	p. xi
Bribes in the Form of Sprinkles?	p. 1
Shifts in Your Expectations	p. 19
Labels That Actually Make Sense	p. 43
Maps Showing Where Others Can Go before Being Told	p. 65
Praise without Pom-Poms Unless That's What They Need	p. 89
Clues That You Can Finally Hear	p. 113
Hope in What Others Intend Despite What They Do	p. 135
Wheels of Motion Not Attached to a Bus	p. 147
Habits That Help You Be You and Let Them Be Them	p. 169
Conclusion	p. 187
Appendix: CORE SnapshotÖ	p. 193
About the Author	p. 195
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