Acknowledgments
Introduction
The Communication Playbook
1
Reacting 101
Sounds Basic, but It’s Everything
2
The Interpersonal Battlefield
Navigating the Awkward, the Unexpected,
the Downright Bizarre
3
The Betta Fish
Lessons from the Workplace Fish Tank
4
The Matt Lauer Effect
Intelligent Courage
5
Survival Speak
Talking Your Way Through the Daily Minefield
6
More Than a Pickup Artist
Connect and Keep Up with Anyone and Everyone
7
Talk to the Voices in Your Head
Communicate with Yourself First, in
Order to Communicate with Others
8
Optics
What’s on the Outside Matters More Than You Think
9
Fail Your Way Forward
Sometimes It Takes One Step Back to
Bound Light-Years Forward
Epilogue
Index