Make Your Workplace Great : The 7 Keys to an Emotionally Intelligent Organization

by Steven J. Stein

• ISBN13: 9780470738177
• ISBN10: 0470738170
• Format: eBook
• Copyright: 2010-02-01
• Publisher: Jossey-Bass

Summary

What Steven J. Stein found out about creating and sustaining great workplacesThe proprietary and cutting-edge research carried out by the author led to outcomes that shed new light on management practice and strategy. The 7 Keys presented in this book, when implemented, will produce immediate results and long-term enhanced performance.You will be privy to what the author has learned about the changing workplace and the role leaders play in maximizing their workforce. You can fill an organization with all the intelligent and highly educated people you want, but without the right culture and discipline, your chances of success are in doubt.Use this book to see how your organization measures up to the 7 Keys and implement the necessary changes to make your workplace a happier and more productive one.The 7 keys Hire capable people who love the work they do and show how they contribute to the bigger picture. Compensate people fairly. Don't overwork (or underwork) people. Build strong teams with shared purpose and viable goals. Make sure managers can manage. Treat people with respect and leverage their unique talents. Be proactively responsible by doing the right things to win the hearts and minds of your people.

Table of Contents

Acknowledgments

Introduction

Why Our World-and The Work We Do-Will Never Be The Same Again

Changes in Society and Their Impact on Work

What Keeps CEOs Up at Night?

What Do We Really Know About Job Satisfaction and Productivity?

Emotional Intelligence and Organizational Culture: A New Relationship

Selecting the Right People: Round Pegs in Round Holes

What To Measure and How To Fix It

Taking the Organization's Temperature

Job Happiness: Don't Worry, Be Happy

Compensation: Show Me the Money

Work/Life Stress Management: I've Been Workin' Overtime

Organizational Cohesiveness: We're All in This Together

Supervisory Leadership: You're Not the Boss of Me

Diversity and Anger Management: It's a Wide, Wide World - Take This Job and Shove It

Organizational Responsiveness: Big Brother Is Looking Out for You

Putting It All Together - Organizationally, That Is

Reference Notes

Appendix: The Benchmark of Organizational Emotional Intelligence (BOEI)

Index

How to Get in Touch with the Author

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