James Kouzes is the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University, and lectures on leadership around the world to corporations, governments, and nonprofits.
Barry Posner is Michael J. Accolti Endowed Professor of Leadership and former Dean (1997-2009) of the Leavey School of Business, Santa Clara University. An accomplished scholar, he also provides leadership workshops and seminars around the world.
Kouzes and Posner are the authors of The Leadership Challenge, 5th Edition, Credibility, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and The Student Leadership Challenge, among many other works. They also developed the highly acclaimed Leadership Practices Inventory (LPI).
Steven DeKrey is the 9th president of the Asian Institute of Management (AIM), in the Philippines. Previously he was the senior associate dean and director of masters programs for the business school at Hong Kong University of Science and Technology.
DeKrey is the author of Learning from Leaders in Asia and Leadership Experiences in Asia.
1. When Asian Leaders Are at Their Best 1
The Leadership Challenge Around the World 3
The Five Practices of Exemplary Leadership 5
Model the Way 6
Inspire a Shared Vision 9
Challenge the Process 10
Enable Others to Act 11
Encourage the Heart 12
The Five Practices in Action 14
2. Model the Way 17
Find Commitment Through Shared Values: How Values Guide Us in Deciding to Engage . . . or Not 19
Teach the Values: Affirming Shared Values Through Education and Action 23
Walk the Talk: Showing Others How to Model the Way in Hard Times 27
Confront Critical Incidents: Leading Through Shared Values 29
Teach by Following Through: How Being Consistent with Your Values Builds Trust 31
PRACTICE: Model the Way 34
3. Inspire a Shared Vision 37
Envision a Better Future: Showing There’s Opportunity in a Crisis 39
Find a Common Purpose: Helping Others to See Themselves in the Picture 44
Appeal to Shared Aspirations: The Way for Others to See How a Common Vision Serves Their Interests 48
Listen, Learn, and Follow Through: Enlisting Others by Connecting to Their Interests 52
PRACTICE: Inspire a Shared Vision 56
4. Challenge the Process 59
Encourage Initiative in Others: Making It Possible for Others to Lead and Learn 62
Be an Active Learner: Letting Mistakes Teach Valuable Lessons and Point to a Better Way 65
Accept Coaching: Learning from Others’ Experiences 69
Seek Advice: Having the Courage to Ask for Help 71
PRACTICE: Challenge the Process 78
5. Enable Others to Act 81
Build Trusting Relationships: Showing Concern and Interest in Others 83
Be the First to Trust: Letting Others Know You Care, One Small Action at a Time 87
Develop Cooperative Goals: How Managing a Friend Resulted in Leading a Team 90
Appreciate Differences: Seeing Things from Others’ Perspectives Improves Relationships and Performance 94
PRACTICE: Enable Others to Act 99
6. Encourage the Heart 101
Expect the Best: How Believing in Others and Small Gestures Make a Big Difference 103
Be Clear About Goals and Rules: Rewarding Progress Requires Systems and Celebrations 107
Show Appreciation—or Put Your Own Success at Risk 110
Show You Care: Learning How to Appreciate the Work of Others 114
PRACTICE: Encourage the Heart 116
7. Make a Difference 119
You Are the Most Important Leader in Your Organization 120
Leadership Is Learned 122
First, Lead Yourself 124
Leadership Is a Choice 127
Notes 131
Acknowledgments 133
Suggested Readings 137
About the Authors 141
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